Shamshuddin S
Bengaluru
Summary
Results-driven professional with expertise in enhancing customer satisfaction through effective problem-solving and team leadership. Proven ability to analyze market trends and develop sales strategies that drive engagement and retention.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
KAS ENTERPRISES
Shahabuddin
Bangalore
11.2023 - Current
- Handling the complete company such as accounts, production, sales, staff management, inventory management, sales, marketing, clients interaction and closing the deals with the clients
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Manager
Looking good furniture
Bengaluru
04.2021 - 11.2023
- Led sales team to enhance customer engagement and satisfaction.
- Developed training programs for new sales staff and product knowledge.
- Analyzed market trends to adjust sales strategies effectively.
Custom support executive
Dunzo
Bengaluru
02.2019 - 07.2020
- Customer satisfaction
- Convincing skill
- Customer empathy
- Resolved customer inquiries through effective problem-solving techniques and support.
- Developed and implemented strategies to increase executive efficiency.
Education
BBA -
Oxford University
Bengaluru , India 07.2018 - 08.2021
Skills
- Customer relationship management
- Sales strategy development
- Team leadership
- Market analysis
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1
Timeline
KAS ENTERPRISES
Shahabuddin
11.2023 - Current
Sales Manager
Looking good furniture
04.2021 - 11.2023
Custom support executive
Dunzo
02.2019 - 07.2020
BBA -
Oxford University
07.2018 - 08.2021