SHAMSHUL ISLAM
New Delhi
Summary
Seeking a Challenging Role Where I can contribute to the success of the organization. I always seek for the new experience and opportunities to grow both professionally and personally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kotak Mahindra Bank
Delhi
01.2019 - 10.2021
- Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Ensured compliance with federal regulations related to banking practices.
- Analyzed customer data to identify trends in account activity and suggest ways to increase sales opportunities.
Customer Service Associate- Voice
Teleperformance Global Services Private Limited
Gurugram
03.2018 - 12.2018
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Senior Executive
Ajmal Tour and Travel
Delhi
05.2017 - 03.2018
- Processed payments from customers using a variety of payment methods such as cash, check or credit cards.
- Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
Executive Operations
Aegis
Noida
05.2015 - 07.2016
- Resolved customer complaints quickly while ensuring customer satisfaction levels remain high.
Certification
- High School passed from UP BOARD in 2010
- Intermediate passed from UP BOARD in 2012
- Graduation B.Sc Biology from MJP RUHAILKHAND in 2016
Languages
- English
- Hindi
- Urdu
Hobbies and Interests
- : Cooking, Listening Music and crafting
Proficiency
- Apt knowledge of MS PowerPoint, MS Access, Ms Excel,
Timeline
Assistant Manager
Kotak Mahindra Bank
01.2019 - 10.2021
Customer Service Associate- Voice
Teleperformance Global Services Private Limited
03.2018 - 12.2018
Senior Executive
Ajmal Tour and Travel
05.2017 - 03.2018
Executive Operations
Aegis
05.2015 - 07.2016
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