Shanmugasundaram C
Scrum Master
Chennai,TN
Summary
Certified SAFe 6 Scrum Master with 10.9 years of experience in Agile Project Management, Business Analysis, and Scrum methodologies. Expert in Agile delivery within Banking and Financial Services, including regulatory compliance, risk management, and digital transformation initiatives. Adept at facilitating Agile ceremonies, coaching teams, and driving Agile transformation to ensure successful project delivery in high-regulated environments. Skilled in fostering a culture of collaboration, transparency, and continuous improvement. Experienced in supporting Product Owners in prioritizing regulatory and strategic initiatives. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
11
11
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
ACCENTURE TECHNOLOGIES LIMITED
09.2021 - Current
Scrum Master
02.2023 - Current
- Pharmaceutical)
- Roles and Responsibilities:
- Spearheaded Agile adoption, coaching teams on SAFe for a high-performing Agile culture
- Invented Custom Jira automation and earned client appreciation for streamlined the project process
- Championed and scaled Agile best practices, coaching 8+ teams in Iteration Planning, Daily Stand-ups
- Iteration Reviews, and Retrospectives
- Facilitated SAFe ceremonies, driving high-performing teams to optimize client investment platforms and financial advisory tools
- Implemented automation and Agile metrics reporting to enhancing predictability and decision-making for leadership
- Supported cross-functional teams in delivering digital banking solutions, ensuring seamless integration with compliance frameworks.
Scrum Master
09.2021 - 01.2023
- Client Industry: Communication Technology
- Roles and Responsibilities:
- Drove disciplined Agile execution, ensuring SAFe ceremonies aligned with regulatory banking standards
- Optimized Sprint facilitation with risk-based backlog prioritization for secure financial applications
- Introduced structured Iteration Reviews, aligning business stakeholders, compliance teams, and developers to validate value delivery
- Designed Agile reporting dashboards for senior management, improving real-time tracking and visibility of project progress.
HCL TECHNOLOGIES LIMITED
04.2014 - 09.2021
Scrum Master
06.2018 - 09.2021
- Financial Services (Banking)
- Roles and Responsibilimultiplties:
- Implemented structured Iteration Planning, Daily Scrums, Iteration Reviews, and Retrospectives
- Evolved Agile facilitation, adapting SAFe events to meet strict pharma regulatory requirements
- Transformed cross-functional collaboration, uniting QA, business & development into Agile workflows
- Streamlined backlog refinement, ensuring traceability of requirements while meeting strict validation processes
- Developed Agile playbooks specific to pharma, fostering a standardized approach to Agile implementation across global teams
- Facilitated Iteration cadences and scaled Agile across distributed teams, boosting collaboration and consistency.
Business Analyst
06.2015 - 05.2018
- Redefined business processes, driving SAFe adoption for streamlined and efficient delivery
- Bridged stakeholder gaps, aligning teams and leadership to achieve business objectives
- Standardized critical processes, improving compliance, security, and efficiency across the organization
- Served as primary liaison for client policy changes and information flow, ensuring seamless communication
- Conducted fact-finding calls for newly identified payor and provider portals.
Business Trainee
06.2014 - 05.2015
- Piloted project creation, project extension, access management and seating management for the entire project
- Managed onboarding and offboarding processes, streamlining BGV initiation and compliance tracking
- Improved project tracking and billing accuracy for RFP, FPP, and T&M, streamlining financial workflows
- Tracked unbilled resources and collaborated with delivery heads to improve utilization and cost efficiency
- Monitoring the project resource allocation trackers to check resource billing end dates
- Effectively maintained and utilized PM tools (RAS, SR, SSD, TMS) to drive project efficiency
- Spearheaded data-driven reporting, publishing insights on resource utilization, project expiry, and financial forecasts
- Received “Appreciations” from client often for efficient and on time work in Accenture Technologies
- Successfully Completed Prospective Team Leader training conducted by OnTrack in HCL Technologies
- National level 3rd Prize in Security & Compliances conducted by HCL Technologies Ltd
- Received “HCL SPOT AWARD” from HCL Technology for defect free delivery.
Skills
- Technical Skills
- Agile Methodologies : SAFe – Scaled Agile Framework, Scrum, Kanban
- Tools & Applications : C, C, Java, Jira, Confluence, Trello, SharePoint, ServiceNow, Salesforce
- Industry Knowledge : Communication Technology, Banking and Finance, Pharmaceuticals
- Scrum Master Core Competencies : Facilitation, Coaching, Conflict Resolution, Impediment Removal
- Servant Leadership
- Business Analysis : Requirements Gathering, Process Improvement, Stakeholder Management
- Data Analysis & Reporting : Metrics tracking, Reporting, and Visualization
- Personal Profile
- Agile metrics tracking
- Agile coaching
- Project management
- Scrum framework expertise
- Risk identification
- Software development lifecycle
- Backlog grooming
- Sprint planning
- Meeting facilitation
- Agile best practices
- Kanban knowledge
- Stakeholder management
- User story creation
- Empathy and emotional intelligence
- Retrospective analysis
- Adaptive leadership
- Lean principles
- Workflow Analysis
- Customer interaction
- Requirements gathering
- Resource allocation
- Team facilitation
- Scrum processes
- Customer requirements analysis
- Backlog management
- Team leadership
- Conflict resolution
- Project tracking
- Project planning
- Coaching and mentoring
- MS office
- Data analysis
- Performance monitoring
Accomplishments
- DCA, DUC (Diploma in C, C++ and UNIX) with first class Aggregate
- Education Details:
- Master of Computer Application (MCA) – from Vel Tech High Tech Engineering College, Chennai with86% in 2013
- B.Sc
- (Computer Science) – from Shanmuga Industries Arts & Science college, Thiruvannamalai with 64.86% in 2010.
Certification
Summary
Certified SAFe 6 Scrum Master - Certificate ID: 99605703-3703
Certified SAFe 5 Scrum Master - Certificate ID: 05619771-9319
Scrum Fundamentals Certified (SFC) - Certificate ID: 1005866
Microsoft Azure Fundamentals - Certificate ID: T5813A-DBB0A8
Jira Fundamentals - Completion ID: 213933765
Interests
DECLARATION:
, I hereby declare that, all the details furnished above are correct to the best of my knowledge
PLACE: Yours faithfully,
DATE: Shanmugasundaram C
Academics
Certification Courses
Education
MCA - Computer Applications
Vel Tech High Tech Dr. RR & Dr. SR Engineering Col
Chennai 07.2010 - 06.2013
Timeline
Scrum Master
02.2023 - Current
ACCENTURE TECHNOLOGIES LIMITED
09.2021 - Current
Scrum Master
09.2021 - 01.2023
Scrum Master
06.2018 - 09.2021
Business Analyst
06.2015 - 05.2018
Business Trainee
06.2014 - 05.2015
HCL TECHNOLOGIES LIMITED
04.2014 - 09.2021
MCA - Computer Applications
Vel Tech High Tech Dr. RR & Dr. SR Engineering Col
07.2010 - 06.2013
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