Shan Imam
Mau
Summary
Experienced Restaurant Trainee captain boosting satisfaction by 25%. Expert in team leadership, customer service, and operational efficiency. Enhanced restaurant performance consistently.
Overview
1
1
year of professional experience
Work History
Senior G.S.A
Hotel Riverview
11.2025 - Current
- Enhanced dining experience score by 20%
- Managed inventory, reducing waste by 15%
- Trained 20 new employees in best practices
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Trainee Captain
Hotel German Palace
11.2025 - Current
- Improved upselling techniques, boosting sales by 18%
- Streamlined table setup procedures, saving 5 mins per table
- Achieved top customer feedback scores consistently
- Mentored junior staff members, sharing knowledge and experience to help them advance in their careers within the industry.
- Contributed to safe vessel operations by strictly adhering to safety protocols and guidelines.
Education
No Degree - Hospitality Management
Talimuddin Inter College
Uttar Pradesh05-2026
No Degree - Business Administration
Amrit Public School
Mau Uttar Pradesh05-2026
Skills
- Team Leadership
- Customer Service
- Conflict Resolution
- Upselling Techniques
- Time Management
- Operational Efficiency
- Employee Training
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Urdu
Upper intermediate (B2)
Timeline
Senior G.S.A
Hotel Riverview
11.2025 - Current
Trainee Captain
Hotel German Palace
11.2025 - Current
No Degree - Hospitality Management
Talimuddin Inter College
No Degree - Business Administration
Amrit Public School