SHIVAM SHARMA
Mathura
Summary
Dynamic Front Desk Supervisor with extensive experience at Ramada by Wyndham, excelling in guest satisfaction and event planning. Proven ability to train staff and optimize workflows, ensuring seamless operations. Strong communication skills and a positive attitude contribute to a collaborative team environment, enhancing overall guest experiences. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
4
4
years of professional experience
Work History
Front Office G.S.A
Ramada by wyndham Aligarh GT road
Aligarh
09.2024 - 08.2025
- Suggesting the guest over different facilities & services for up-selling.
- Ensuring necessary outsourced arrangements are done for the event.
- Monitoring the whole event till the successful completion.
Front Desk Supervisor
Santu GSM resort ghoga bhaav nagar Gujrat
gujrat
03.2024 - 01.2025
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service standards and hotel policies.
- Managed reservations, coordinating with housekeeping to meet guest needs efficiently.
Industrial Trainee
The Fern Residency Jamnagar
Jamnagar
04.2024 - 09.2024
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted in daily operations and guest services at a leading hospitality establishment.
Front Desk Supervisor
The wall street beacon
jaipur
03.2021 - 06.2023
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved customer complaints promptly and efficiently.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations, and payments.
Front Desk Supervisor
sugar N spice rajkot shapar
gujrat
02.2022 - 01.2023
- Managed reservations, coordinating with housekeeping to meet guest needs efficiently.
Education
10th -
U.P Board
12th -
U.P Board
Skills
- Positive thinking
- Smart Work
- Punctuality
- Team Work
- Ability to work under stress
- Knowledge about Hospitality & Service Sector
- Good Communication skills
- Event planning
- Front office operations
- Staff training
- Customer relationship management
- Guest satisfaction
- Time management
- Team collaboration
- Problem solving
- Workflow optimization
- Friendly, positive attitude
- Basic math
- Flexible and adaptable
Languages
- English
- Hindi
- Gujrati
Personal Information
- Date of Birth: 10/21/02
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Listening music
- Gym
- Playing Cricket
Events Organizing
- Suggesting the guest over different facilities & services for up-selling
- Ensuring necessary outsourced arrangements are done for the event
- Monitoring the whole event till the successful completion
Computer Exposure
Basic knowledge of computer
Languages
English
Beginner
A1
Accomplishments
best perfomance
Timeline
Front Office G.S.A
Ramada by wyndham Aligarh GT road
09.2024 - 08.2025
Industrial Trainee
The Fern Residency Jamnagar
04.2024 - 09.2024
Front Desk Supervisor
Santu GSM resort ghoga bhaav nagar Gujrat
03.2024 - 01.2025
Front Desk Supervisor
sugar N spice rajkot shapar
02.2022 - 01.2023
Front Desk Supervisor
The wall street beacon
03.2021 - 06.2023
10th -
U.P Board
12th -
U.P Board