Shana Sara Koshy
Bangalore
Summary
Proficient in current regulations, standards and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Methodical and objective with good judgment and sound critical thinking and problem-solving abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excel at communication, problem-solving, and adaptability to ensure seamless navigation of complex regulatory environments. Knowledgeable about practices and regulations. Attentive and exacting with demonstrated success in handling domestic and international regulatory needs for diverse products. Systematic and practical with sound judgment, an analytical mindset, and good problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Investigation and Regulatory Specialist
PayPal
Bengaluru
01.2020 - Current
- Managed disputes and claims.
- Analyzed third-party Chargebacks.
- Strengthened regulatory adherence through comprehensive policy development.
- Monitored financial transactions to identify suspicious activity, including money laundering and terrorist financing.
- Tasked with addressing OFAC related compliance-impacted transactions and ensuring timely resolutions.
- Evaluated and resolved customer account limitations to ensure compliance with regulatory protocols.
- Executed consistent monitoring of daily financial transactions, reducing potential fraud by 98%.
- Compiled comprehensive investigation reports, offering evidential support and actionable recommendations.
- Experienced KYC Specialist with a strong background in conducting customer due diligence, verifying identities, and ensuring compliance with anti-money laundering (AML) and regulatory requirements.
- Reviewed client documentation to uphold financial regulation compliance.
- Demonstrated expertise in ensuring organizational compliance with legal standards.
- Collaborated cross-functionally to ensure ongoing adherence to industry regulations.
Customer Service Representative
Groupon Shared Services
05.2018 - 01.2020
- Handled chats and email communications along with escalations
- Handled team briefing and strategy planning.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BCOM -
Kalinga University
06.2017
Higher secondary -
St. Anne's P.U. College
03.2011
S.S.L.C -
Kerala Secondary Education Examination Board] MGM HSS THIRUVALLA
03.2009
Skills
Technical Skillset
- Familiarity with AML and GDPR Standards
- Risk Assessment and Mitigation
- Compliance Risk Assessment
- Data Analysis And Statistical Reporting
- Compliance Monitoring
- Comprehensive Case Resolution
- Clear and Concise Report Writing
- Strategic Problem Resolution
- Compliance Training
- Skilled in Utilizing LexisNexis
- Thorough Documentation Skills
- Deadline-Oriented Workflow Management
- Integrity Maintenance
Affiliations
- Recognized for Outstanding Achievement in 2022
- Recognized for exceptional performance and significant contributions to team success
- Supported fundraising efforts, organized community outreach initiatives, and participated in local relief programs during the flood crisis in Kerala
Certification
Data Analytics Certification (Ongoing)
EASY COURSES – Expected Completion: March, 2025
Key topics include data analysis, statistical modeling, data visualization, and using tools such as Python, Power Bi, SQL, Tableau and Excel.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
References
References available upon request.
Timeline
Investigation and Regulatory Specialist
PayPal
01.2020 - Current
Customer Service Representative
Groupon Shared Services
05.2018 - 01.2020
Data Analytics Certification (Ongoing)
EASY COURSES – Expected Completion: March, 2025
Key topics include data analysis, statistical modeling, data visualization, and using tools such as Python, Power Bi, SQL, Tableau and Excel.
BCOM -
Kalinga University
Higher secondary -
St. Anne's P.U. College
S.S.L.C -
Kerala Secondary Education Examination Board] MGM HSS THIRUVALLA
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