Shanavas PP

User Access and Role Management: Managed user access and roles across multiple platforms (Enate, Sharefle, Horizon, Kraios) to ensure seamless functionality and operational stability in large-scale technology environments.

Client Onboarding: Spearheaded global client onboarding for TMF applications, adhering to clear timelines for setup milestones and ensuring end-to-end service delivery to meet business objectives.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Configuration Issue Resolution: Analyzed and resolved configuration issues to maintain system integrity and enhance user experience, supporting continuous improvement efforts.

• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Automation Implementation: Identified repetitive workflows and implemented robotic process automation (RPA) solutions, streamlining processes, reducing manual effort, and minimizing errors while ensuring high operational availability.

• Developed positive working relationships with stakeholders to effectively coordinate work activities.

Automation Tools Management: Led the adoption of advanced automation tools and conducted training sessions for efficient transitions, enhancing productivity, data accuracy, and error reduction.

• Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.

Cross-Functional Collaboration: Collaborated with diverse teams to fulfill project deliverables, ensure alignment with firm requirements, and provide timely escalation reviews.

• Provided input to team lead regarding areas for process and procedural improvement.

Setup Process Oversight: Managed setup processes in line with client and TMF local office requirements, improving system availability and functionality.

• Wrote, reviewed and edited technical document in accordance with template requirements.

Technical Query Resolution: Addressed technical queries and production anomalies using observability tools like Splunk and DataDog, ensuring prompt issue escalation and resolution.

• Optimized engineering processes by implementing innovative solutions and streamlining workflow.

Project Updates & Reviews: Delivered weekly project updates and conducted escalation reviews with stakeholders, maintaining transparency and driving operational performance.

• Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.