SHANE ALAM
New Delhi
Summary
Results-oriented Senior Manager with expertise in driving sales growth through strategic planning and market analysis. Focused on enhancing team collaboration and customer satisfaction while developing educational programs. Skilled in cross-functional collaboration and implementing innovative solutions to business challenges, committed to continuous improvement and sustainable growth.
Overview
13
13
years of professional experience
Work History
Senior Manager
Sri Chaitanya Institute
New Delhi
03.2024 - Current
- Increased student enrollment through targeted marketing efforts and outreach strategies, elevating community presence and engagement.
- Academic Excellence: Developed and enhanced educational programs and curriculum, fostering improved learning environments and student engagement.
- Operational Management: Directed daily operations, ensured compliance with safety and regulatory standards, and oversaw facilities management and scheduling to maintain a safe and efficient environment.
- Recruited, trained, and mentored teaching and administrative staff, fostering high performance and accountability culture.
- Student/Parent Relations: Served as primary point of contact for student needs and feedback, resolving conflicts to enhance satisfaction and engagement.
Team Manager
Think And Learn PVT. LTD
New Delhi
01.2021 - 03.2024
- Achieved 3-month sales target in 1 month through component sales.
- Developed and executed sales strategies and processes for the components, achieving 35% sales growth for 2023.
- Facilitated B2B transactions with corporate clients, strengthening relationships and driving revenue growth.
- Delivered tailored training sessions to clients, enhancing understanding of product offerings and improving client satisfaction.
- Mentored sales interns, leading in-field training and developing their analytical and sales skills to prepare them for corporate roles.
- Established 2-year product roadmap aligning corporate vision and business initiatives with development efforts.
- Provided weekly recommendations to leadership on email marketing strategy across 12 corporate departments.
Assistant Team Leader
Meritnation
New Delhi
02.2019 - 01.2021
- Delegated tasks and set deadlines for team to ensure project completed on time.
- Facilitated team-building activities that enhanced collaboration and communication within team.
- Achieved monthly sales goals, contributing to overall revenue growth.
Team Manager
Toppr.com
01.2017 - 02.2019
- Achieved daily and monthly targets through strategic team management and support.
- Led team to meet individual and collective targets by implementing effective strategies.
- Defined specific objectives for the team to improve alignment and performance.
- Identified training needs and provided targeted coaching to improve team skills.
- Monitored team performance metrics to assess progress and pinpoint areas for development. and report on metrics.
- Creating an inspiring team environment with an open communication culture.
- Conducted observations to evaluate team dynamics and performance, facilitating informed decision-making.
- Organized corporate events for 35 participants to enhance team engagement.
Senior Business Developer
Jonaren Technology
01.2015 - 01.2017
- Researched and identified new markets and customer needs, shaping targeted business development strategies that aligned with market demands.
- Maintained sales and revenue records, analyzing performance trends to support data-driven strategic decisions.
- Provided feedback and after-sales support, improving customer satisfaction and building long-term loyalty.
Store Manager
Cocoberry
01.2013 - 01.2015
- Trained and mentored store staff, boosting sales performance.
- Maintained customer satisfaction through proactive service strategies.
- Resolved staff and customer complaints promptly, enhancing store satisfaction.
- Compiled reports on buying trends to inform strategies for enhancing customer engagement.
Education
Hospitality & Hotel Administration -
Institute of Hotel Management
1 2012
NAM Inter Collage
U.P1 2007
Secondary School -
Y.K. Saini School
U.P1 2005
Skills
- Strategic Planning
- Business Valuation
- Market Analysis
- Analytical Thinking
- Decision Making
- Processes
- Time Management
- Multitasking
- Interpersonal skills
- Soft Skill
- Hard Skill
Affiliations
- Participated in the 19th Commonwealth Games in 2010 as a volunteer.
- Participated in all activities at my college from 2009 to 2011.
- Participated in the volleyball game at senior secondary school in 2007.
- Participated in all activities at my college from 2009 to 2011.
- Participated in the volleyball game at senior secondary school in 2007.
Accomplishments
2008: Achieved a 6th Month Certificate for NIIT, New Delhi.
2010: Achieved a Commonwealth Games Certificate.
2012: Winner of the Best Cricket Player award in my college.
2024: Higher revenue generation in Byju's.
2010: Achieved a Commonwealth Games Certificate.
2012: Winner of the Best Cricket Player award in my college.
2024: Higher revenue generation in Byju's.
Timeline
Senior Manager
Sri Chaitanya Institute
03.2024 - Current
Team Manager
Think And Learn PVT. LTD
01.2021 - 03.2024
Assistant Team Leader
Meritnation
02.2019 - 01.2021
Team Manager
Toppr.com
01.2017 - 02.2019
Senior Business Developer
Jonaren Technology
01.2015 - 01.2017
Store Manager
Cocoberry
01.2013 - 01.2015
Hospitality & Hotel Administration -
Institute of Hotel Management
NAM Inter Collage
Secondary School -
Y.K. Saini School