Shankar KV

Accomplished Senior Engineering Manager with 15+ years of experience leading large-scale product development, enterprise migrations, and data privacy programs. Successfully delivered complex initiatives including AI-powered Vendor Management solutions, centralized Software Asset Management, end-to-end data privacy ecosystems, and ITSM migrations involving over 1 million records. Skilled in building high-performing teams and implementing scalable, compliant solutions that drive measurable impact, regulatory adherence, and continuous improvement.

Vendor Management Platform Data Privacy Ecosystem Software Asset Management Program Enterprise ITSM Migrations

Designed and implemented products and programs supporting major business domains:

• Built a comprehensive Source-to-Purchase suite on AWS and ServiceNow, including Sourcing, Vendor Management, Vendor Portal, and Invoice Processing; processed ~5,000 vendor engagement requests and onboarded 1,000+ new vendors annually.
• Led the design and execution of a centralized Software Asset Management (SAM) program, overseeing provisioning, de-provisioning, and compliance for enterprise software portfolios including Adobe, Productboard, Smartsheet, and Airtable. Delivered $400K in cost savings within six months by consolidating tools, reclaiming unused licenses, and migrating users to standardized platforms.
• Led the development of VendorHub , an internal Generative AI-powered platform enabling employees to retrieve supplier information and analyze spending trends. Delivered predictive forecasts and recommendations for contract consolidation and strategic divestment, supporting budget optimization across ~15,000 vendors.
• Architected and implemented an automated data privacy process compliant with GDPR, CCPA, and other global regulations, enabling secure handling of personal data across all systems and processing ~15,000 customer data access and deletion requests quarterly with full compliance.
• Directed three large-scale ITSM platform migration programs :
  Executed end-to-end migrations of Supplier Central and Third Party Risk Module , transferring Supplier Data Inventory, active cases, and risk management records with zero defects and no business disruption, completing the program in under 60 days .
  Led the migration of ServiceNow ITSM to Wolken , transferring over 500,000 incidents , 700,000 requests , and all related tasks, approvals, SLAs, attachments, and metadata. Completed the program in under 75 days , including schema analysis, data preparation, fallout resolution, contingency planning, and live case migration with no business disruption.