Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shankar Pattipaka

Pega Lead system Architect
Hyderabad,TG

Summary

14+ years of experience in Pega BPM, CRM, and Decisioning, with deep expertise in Sales Automation, CDH, and NBA. Pega CLSA certified, with a strong track record of architecting scalable, secure, and high-performance applications across BFSI, telecom, and automotive domains. Led enterprise-grade implementations handling 100K+ cases/day, integrating Kafka, REST/SOAP APIs, and CI/CD pipelines. Proven leadership in Agile delivery, mentoring cross-functional teams, and driving architectural standards.

Overview

14
14
years of professional experience
3
3

Certifications

Work History

Senior Consultant – Pega LSA

LTI Mindtree | Saudi Aramco
10.2023 - Current
  • Architected a customer finance platform and claims platform integrating Pega for seamless engagement for export Business
  • Led scalable solution design and CI/CD deployment strategy across environments

Architect – Pega LSA

Wipro Ltd | Ford
08.2021 - 09.2023
  • Led architecture for a service reservation platform handling 100K+ daily cases, reducing latency by 40% via Kafka-based event processing.
  • Mentored 10-member team on Pega 8.x, CI/CD, and performance tuning
  • Enhanced omni-channel engagement via DX API, Mashups, and Web Views

Technical Lead – Pega LSA

Nielsen India
04.2018 - 07.2021
  • Migrated legacy systems to Pega 8.x, modernizing field service workflows
  • Boosted field agent productivity by 150% through mobile-first design
  • Streamlined CI/CD deployments to AWS and optimized performance using PDC

Senior Engineer – Pega CSSA

Pegasystems
07.2014 - 04.2018
  • Developed CRM frameworks for Sales Automation and lead scoring and opportunity based spiral charts. Implemented sales rep effectiveness ans sale coach propensity matrix
  • Worked on Pega Mobility and Outlook integration of Sales Automation
  • Delivered adaptive decisioning models and mobile offline capabilities

Software Engineer

NCR Corporation
07.2010 - 06.2014
  • Worked on ATM finance transactions in compliance with PCI/ PA-DSS standard for various cards like Visa, Mastercard with chip and fallback
  • Built ATM transaction systems (EMV, DCC) and coin deposit modules
  • Led integration and testing for Self-Service ATM applications

Education

Bachelor of Information Technology -

Osmania University
Hyderabad, India
06-2010

Skills

  • PRPC, Pega CRM-SalesAutomation, Pega FS, NBA Designer, Strategy Designer, Performance Tuning , Pega mobility with offline capabilities
  • Integrations: Kafka, REST APIs, SOAP, Oracle, PostgreSQL
  • DevOps & Agile: CI/CD, Pega Deployment Manager, JIRA, Scrum
  • Frontend & Mobile: Mashups, DX API, HTML, CSS, JavaScript
  • Analytics: Adaptive Models, Predictive Analytics, Interaction History

Certification

  • Pega Certified Lead System Architect (CLSA v7.4)
  • Pega Certified Senior System Architect (CSSA v7.1)
  • Pega Certified System Architect (CSA v7.1)

Timeline

Senior Consultant – Pega LSA

LTI Mindtree | Saudi Aramco
10.2023 - Current

Architect – Pega LSA

Wipro Ltd | Ford
08.2021 - 09.2023

Technical Lead – Pega LSA

Nielsen India
04.2018 - 07.2021

Senior Engineer – Pega CSSA

Pegasystems
07.2014 - 04.2018

Software Engineer

NCR Corporation
07.2010 - 06.2014

Bachelor of Information Technology -

Osmania University

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Shankar PattipakaPega Lead system Architect