Shankar Pillay
Pune
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ITCube Solutions Pvt. Ltd.
Mr.Gaurav Khatpe
Pune
06.2014 - 08.2024
- Reviewed customer data and provided assistance with back office operations.
- Provided guidance to junior staff members on back office activities and tasks.
- Monitored daily activity reports for accuracy and completeness.
- Generated monthly performance reports for management review.
- Developed strategies for improving customer service levels in the back office department.
- Created documentation outlining policies, procedures, and protocols related to back office operations.
- Maintained accurate records of all Data performed by the back office team.
Education
S.Y B.Com - Commers
BMCC Pune
Deccan, Pune.06-2014
Skills
- Business Administration
- Staff Management
- Employee Development
- Coaching and Mentoring
- Customer Service
- Process Improvement
- Problem-Solving
- Continuous Improvement
- Staff Training
Accomplishments
Best Performance for Months
Wall of Fame
Certification
- Best Quality Certificate
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Objective
- To secure a position with a company that fosters a positive environment for learning and applying new skills and technologies. Eager to contribute towards the organization's goals with diligence and commitment.
Timeline
ITCube Solutions Pvt. Ltd.
Mr.Gaurav Khatpe
06.2014 - 08.2024
S.Y B.Com - Commers
BMCC Pune
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