Experienced customer service representative with over 14 years of experience in service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Shankar Narayanan V
Coimbatore
Summary
Overview
14
years of professional experience
9
years of post-secondary education
2
Languages
Work History
Eureka Forbes LimitedCoimbatore
Authorised Service Partner
11.2008 - Current
Job overview
- Delivered services to customer locations within specific timeframes.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Education
Bharathiar UniversityCoimbatore, Tamilnadu, India
MBA from General
06.2009 - 05.2012
University Overview
VLB Janakiammal College of Engineering &TechnologyCoimbatore, Tamilnadu, India
Bachelor of Technology from Information Technology
06.2006 - 05.2009
University Overview
Karpagam Polytechnic CollegeCoimbatore, Tamilnadu, India
Diploma from Electrical & Electronics Engineering
06.2003 - 05.2006
University Overview
Skills
Continuous Development
Accomplishments
Accomplishments
- Initiated key change in working strategy which resulted in 63.13% revenue growth in financial year 2021-2022
- Achieved financial year targets 100% for 6 consecutive years from 2016-17 to 2021-22
- Effective TAT management helped sales team to get repeat orders from existing key customers like Ashok Leyland Limited, Texmo Industries, Reliance Petro Marketing Limited, Robert Bosch Engineering & Business Solutions Limited, KG Information Systems Private Limited, Lakshmi Machine Works Limited, Adhiyamaan Educational Institutions etc.,
- WOW Club achiever in 2019
Timeline
Bharathiar University
MBA from General
06.2009 - 05.2012
Authorised Service Partner
Eureka Forbes Limited
11.2008 - Current
VLB Janakiammal College of Engineering &Technology
Bachelor of Technology from Information Technology
06.2006 - 05.2009
Karpagam Polytechnic College
Diploma from Electrical & Electronics Engineering
06.2003 - 05.2006
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