Shanker Pasula

🧾 Project Summary:

Clients: T-Mobile and Delta Airlines.

Role: Automation Manager

Client: T-Mobile (USA)

Skills: Automation and Functional Testing

Tools and Technologies: Java, C#, Selenium, Jenkins, RestAssured, Postman, GitLab.

🏛 Project Overview

T-Mobile, a leading broadband service provider in the U.S., leverages the ICA platform, comprising two modules—ICAAPPS and ICAAPI. These modules determine network eligibility and availability based on geocoder coordinates, enabling tailored broadband plan recommendations for customers.

DELTA Airlines:

Delta Air Lines is one of the largest and most established global airlines, headquartered in Atlanta, Georgia, USA. It operates a vast network of domestic and international flights across six continents.

The QE-MS project will take care of all ticket availability and booking.

Also, we take care of patch testing for all the devices used at airports.

🛠 Responsibilities & Contributions

🤝 Client Engagement & Planning

• Managed client relationships, capacity planning, and resource allocation.
  Led client escalation meetings and coordinated weekly WSR/MSR reviews.

🧪 Automation Strategy & Execution

• Established automation environments using Java, C#, Selenium, RestAssured, and database testing tools.
  Designed, developed, and reviewed automation scripts for functional and regression testing.
  Configured CI/CD pipelines in Jenkins, and ensured build stability with quick fixes.
• Release and Deployment Management:
• Oversaw build deployments, test environment setup, and execution of smoke, functional, and regression suites.
  Assigned test cases and defects, monitored execution, and reported progress to stakeholders.

📊 Quality Assurance & UAT Leadership: Directed QA/UAT activities, including environment management, bug metrics, traceability reports, and Go/No-Go meetings.
Coordinated release schedules, and ensured smooth delivery across global teams.

• Led cross-functional teams to implement automation solutions, significantly enhancing operational efficiency and reducing manual errors.
• Developed and executed comprehensive automation strategies, resulting in streamlined workflows and improved time management across departments.
• Championed the adoption of cutting-edge automation tools, facilitating faster project delivery and superior client satisfaction.
• Mentored junior staff on automation best practices, fostering a culture of continuous improvement and collaboration within the team.

🧾 Project Summary:

Clients: Ryder (E-commerce), GE HealthCare (Field Force Automation).

Domains: Logistics and Vehicle Services, Healthcare.

Technology Skills: Automation and Functional Testing. Tools and Technologies: Java, Selenium, Quality Center 11.0, JENKINS, REST, POSTMAN.

🏛 Project Overview

Led automation initiatives for two enterprise platforms.

• Ecommerce (Ryder): Enabled customers to generate invoices and create purchase orders for truck rentals, leases, and services through a streamlined online platform.
• Field Force Automation (GE HealthCare): Automated service request handling for connected healthcare devices, allowing remote engineers to diagnose issues, and dispatch field engineers when needed.

🔧 Key Responsibilities

• Directed resource planning and team coordination across both projects.
• Configured and maintained automation environments using Java, Selenium.
• Designed, developed, and reviewed automation test scripts for critical workflows.
• Built and managed CI/CD pipelines in Jenkins for continuous integration and deployment.
• Delivered rapid fixes for automation build failures, ensuring high suite reliability.
• Oversaw daily monitoring of automation suites and resolved issues proactively.
• Managed build deployments, test environment setup, and execution of smoke, functional, and regression testing.
• Acted as the primary escalation point for client communications, ensuring timely and effective resolution of concerns.
• Led cross-functional teams to deliver technology solutions, resulting in enhanced project efficiency and stakeholder satisfaction.
• Designed and implemented software architectures using microservices and cloud technologies, improving system scalability and performance.
• Mentored junior developers, fostering skill development and collaboration, which increased team productivity and code quality.
• Spearheaded Agile transformation initiatives, resulting in improved project delivery times and enhanced team dynamics.

🧾 Project Summary:

Paisley Enterprise, GRC Role: Lead QA Engineer, Duration: [Insert Duration Here], Location: [Insert Location if relevant].

🏛 Project Overview

Paisley Enterprise GRC® is a scalable governance, risk, and compliance platform that integrates key business processes, including Enterprise Risk Management (ERM), Financial Controls Management (FCM), Operational Risk Management (ORM), IT Governance, Compliance, and Audit Management.

Skills and Tools:

• Testing: Automation and Manual Testing.
• Automation Tools: QTP 11, UFT 12.52, Java, Selenium.
• Test Management: Quality Center 9.0
• CI/CD & Utilities: Jenkins, SOAP UI, Fiddler.
• Version Control: SVN, GitHub.

✅ Responsibilities.

• Set up and configure automation environments using Java, Selenium, and QTP/UFT integrated with Jenkins.
• Develop and review automation scripts; ensure quality before repository check-ins.
• Monitor daily automation suite executions, and resolve failures.
• Assign and triage failed test cases to QA team members.
• Collaborate with global stakeholders, including PMs, developers, QA, and support teams.
• Identify automatable test cases, and delegate development to team members.
• Convert client hotfixes into automated regression tests.
• Lead client escalation meetings, and provide timely resolutions.
• Manage QA/UAT activities: environment setup, execution, bug metrics, traceability, and release coordination.
• Conduct Go/No-Go meetings, and support release readiness.

Achievements:

• Improved automation coverage and reduced manual testing effort by [insert % if known].
• Enhanced test suite stability and reduced failure rate through proactive monitoring and triage.
• Successfully handled multiple client escalations with timely fixes, and clear communication.
• Led cross-functional teams to design and implement automation solutions, enhancing operational efficiency across multiple projects.
• Developed and managed project timelines and budgets, ensuring adherence to deadlines and resource allocation for successful delivery.
• Spearheaded process improvement initiatives that streamlined workflows, resulting in reduced operational costs and increased productivity.
• Implemented Agile methodologies to oversee project lifecycles, fostering collaboration and facilitating timely delivery of automation projects.

🧾 Project Summary:

Litigation Publishing Role: Senior Quality Analyst, Operating System: Windows XP, Skills: API Testing, Manual Testing, Environment: Web-Based Testing, Pathways.

🏛 Project Overview

The Litigation Publishing project supports the enhancement and publication of legal data for Westlaw. It involves collaboration between Content Technology—focused on acquiring and refining legal data—and Application Technology, which ensures accurate display on Westlaw. The testing team plays a critical role in validating modifications within the Cases, Implicit Linking, and Publishing Pathway.

🔧 Contributions

Developed comprehensive manual test scripts for various enhancements and releases. Conducted thorough manual testing across multiple release cycles. Participated in requirement analysis to identify and define test scenarios. Executed smoke and performance tests during release validation. Reported defects and tracked resolution progress. Coordinated with team members to gather status updates, and reported to leads and managers.

🔧 Key Responsibilities

Executed manual test cases, and maintained detailed execution reports. Created test cases tailored to specific enhancements and release requirements. Performed smoke testing and performance validation during release cycles. Supported ongoing enhancements in each release of the Impact application. Logged and tracked defects using standard QA tools. Facilitated communication between the QA team and project leadership.

• Developed and implemented test plans, improving software quality and ensuring compliance with industry standards.
• Conducted comprehensive functional and regression testing, enhancing system reliability and user satisfaction.
• Collaborated with cross-functional teams to identify and resolve defects, streamlining project workflows and reducing timelines.
• Analyzed user requirements and translated them into detailed test cases, ensuring accuracy in software functionality.
• Conducted thorough quality assessments and analyses to identify defects, enhancing product reliability and customer satisfaction.
• Collaborated with cross-functional teams to streamline testing processes, resulting in improved efficiency and reduced time-to-market.
• Developed and maintained detailed documentation of testing procedures and outcomes, ensuring compliance with industry standards and best practices.
• Implemented automated testing tools, increasing testing accuracy and reducing manual effort in quality assurance workflows.
• Based on the provided details and guidelines, here are 8 resume experience statements for the role of Quality Analyst at Thomson Reuters:
• Developed and implemented quality assurance processes to enhance product reliability, resulting in reduced defect rates.
• Collaborated with cross-functional teams to analyze user feedback and improve system functionality, boosting user satisfaction.
• Conducted thorough testing and validation of software applications, ensuring compliance with industry standards and best practices.
• Led quality assurance initiatives, enhancing testing processes and ensuring compliance with industry standards, resulting in improved product reliability.
• Developed and implemented automated testing frameworks, reducing manual testing efforts and increasing overall efficiency in quality assessments.
• Collaborated with cross-functional teams to identify and resolve quality issues, fostering a culture of continuous improvement and accountability across projects.
• Conducted thorough root cause analyses on defects, providing actionable insights that informed product enhancements and reduced recurrence of issues.