Shanmugapriya J
Lead Administrator
Coimbatore
Summary
To take up dynamic intellectual projects in an esteemed Company, where my knowledge and experience can be shared and enriched.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Lead Administrator
Wipro Technologies
09.2023 - Current
- Currently working as a command center lead and monitoring the jobs and applications in IWS, Mainframe.
- Responsible for working in continuous improvement plans
- Responsible for acting as bridge and connect the team during Major incidents.
- Improved internal communication by establishing clear channels for information sharing and collaboration.
- Enhanced team productivity by providing leadership, training, and support to junior administrators.
Tech Lead
Cognizant Technologies Solutions
03.2021 - 09.2023
- Monitoring the jobs and validating the jobs in Mainframe and Control-M.
- Analyzing the issue and fixing it or rerouting it to the Development team.
- Record, track, and document all queries and problem solving step taken and successful/unsuccessful resolution.
- Collaborate with leaders to provide strategic and operational plans associated with the account.
- Ensure all SLA parameters are met in the account and maintain a green card at all times.
- Monitoring and review the team with various parameters to ensure the quality of delivery within timelines.
Senior Systems Analyst
Cognizant Technologies Solutions
06.2018 - 02.2021
- Monitoring/Scheduling the jobs in TWS, fixing the issues of Informatica and Mainframe jobs and closing the corresponding tickets in ServiceNow Monitor/BMC Remedy.
- Tracking team's Effort and metrics data onto project portal for audits.
- Preparation of overall weekly & monthly reports of team involved in current account.
- In maintenance sector, took care of all the supported application process and witnessed NIL SLA misses.
Systems Engineer
Cognizant Technologies Solutions
07.2013 - 05.2018
- Resolve Customer Tickets within the defined or Prior to the SLA.
- Worked as voice support analyst and provided application support to customer.
- Worked in Incident management process.
- Worked with vendor teams and provided the solution to customer issues.
Education
BSC - IT
KG College of Arts And Science
Saravanampatti, Coimbatore 06.2010 - 06.2013
Skills
- TWS
- IWS-Web admin
- Informatica PowerCenter
- Mainframe
- BMC Remedy
- HP-ITSM
- Track-IT
- WinSCP
- Servicenow
- Solarwinds
- Meraki
- Cacti
Certification
Six Sigma (Internal)
Honor Awards
- Best Performer Award, Name of the institution that issued/awarded it
- Customer Champion, Name of the institution that issued/awarded it
Timeline
Lead Administrator
Wipro Technologies
09.2023 - Current
Tech Lead
Cognizant Technologies Solutions
03.2021 - 09.2023
Senior Systems Analyst
Cognizant Technologies Solutions
06.2018 - 02.2021
Systems Engineer
Cognizant Technologies Solutions
07.2013 - 05.2018
BSC - IT
KG College of Arts And Science
06.2010 - 06.2013
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