Shanmugapriya Y
Chennai
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phone Banking Officer
AXIS BANK
CHENNAI
04.2023 - Current
- Axis bank has completed the acquisition of Citi Bank India's consumer banking business effective Mar 01,2023.
- Worked in the challenging phase of migration from Citi Bank to Axis Bank.
- Learned new process and implemented in the effective manner.
- Engaged in handling the customers during the migration and also effectively handled customer queries.
- Provided customers with accurate information about products, services, features, and benefits.
- Identified customer needs and provided solutions using available resources.
Phone Banking Officer
CITI BANK
CHENNAI
09.2022 - 03.2023
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Provided customers with accurate information about products, services, features, and benefits.
- Identified customer needs and provided solutions using available resources.
- Processed deposits, withdrawals, transfers and loan payments over the phone.
- Advised customers on potential banking options based on their financial goals.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Assisted customers in enrolling for online banking services through guided tutorials.
- Updated records of all conversations with customers in accordance with company policies.
- Maintained knowledge of current promotions and new products to inform customers.
- Performed account maintenance tasks such as address changes or password resets.
- Complied with all relevant regulations pertaining to bank operations.
- Cross-sold appropriate products according to individual customer needs.
Senior Officer
Aptus Value Housing Finance India Private Limited
01.2017 - 02.2021
- Ensuring all credit processes are followed and policy norms are implemented in underwriting
- Verifying all aspects of client identification and necessary documents are provided in accordance with know your customer (KYC), RBI standards
- Reviews documentation for new customer accounts, evaluating high risk accounts and analyzing new customer processes and policies
- Coordinate with branches to rectify their queries and follow ups with the sales and credit team for sanctioning and disbursement
- File disbursement, File management, issuing welcome letter and sanction letter
- Validating insurance related documents from the customer
- Preparing monthly MIS regarding sanction files and rejection files
- Analysing the rejection files and ensure clearance activities
- Managing PDCs, ECS and ACH mandate for PEMI & EMI processing
- Issuing customers statement of accounts, Amortization schedule, Income Tax documents, closures and prepayments in the system
- Providing Early defaulters (ED) reports, Overdue reports and NPA reports to the collection team
- Preparing Dashboards, MIS, Cash flow reports, Stress NPA reports on a monthly basis
- Contribute towards continuous improvement of control processes by identifying and highlighting the gaps/risk.
Education
BE - Civil Engineering
Prince Shri Venkateshwara Padmavathy Engineering College
01.2015
HSC -
NKT Girls Higher Secondary school
01.2012
SSLC -
NKT Girls Higher Secondary school
01.2010
MBA - Finance
Madras University
Skills
- Performance Tracking
- Complaint Management
- Call Management
- Banking regulations
- Call handling
- Conflict de-escalation
- Customer Service
- Cost Calculations
- Service Sales
- Risk Mitigation
- Time Management
- Problem-solving aptitude
- Multitasking
Accomplishments
- Won pillar of the company award for the best performance.
- Won best Pitch rate for the month of Jan 2023 in Citi bank
- Won best conversions in sales for the month of May 2023 in citi bank.
- Won NPS promoter award in Axis bank for the month of Jan 2024.
Certification
- AML KYC & Customer Due Diligence
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Phone Banking Officer
AXIS BANK
04.2023 - Current
Phone Banking Officer
CITI BANK
09.2022 - 03.2023
Senior Officer
Aptus Value Housing Finance India Private Limited
01.2017 - 02.2021
BE - Civil Engineering
Prince Shri Venkateshwara Padmavathy Engineering College
HSC -
NKT Girls Higher Secondary school
SSLC -
NKT Girls Higher Secondary school
MBA - Finance
Madras University
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Hari Krishna NallapareddyHari Krishna Nallapareddy
Lead Engineer at VESTAS WIND TECHNOLOGY INDIA PRIVATE LIMITEDLead Engineer at VESTAS WIND TECHNOLOGY INDIA PRIVATE LIMITED