Dhanashree Ekre
Hyderabad
Summary
Dynamic Phone Banking Officer from ICICI BANK with a proven track record in resolving complex customer inquiries and fostering growth through exceptional service. Expert in usability and regression testing, demonstrating strong analytical skills and a commitment to excellence. Recognized for outstanding customer engagement and adeptness in Agile methodologies, enhancing operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phone Banking Officer
ICICI BANK
Hyderabad
03.2017 - 12.2021
- Researched and resolved complex customer inquiries regarding Fixed Deposits, Recurring Deposits, and consumer accounts.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Performed account maintenance tasks such as address changes or password resets.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Worked in Retail Liabilities, Wealth Email Service, which includes escalation of customers via email.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Engineering Technology -
DMIETR
Wardha, Maharashtra06-2016
Skills
- Usability testing
- Regression testing
- Functional testing
- System testing
- Cross-browser testing
- Test case design
- Black box testing
- Agile methodology
- Test execution
- Bug tracking
- End-to-end testing
- Defect tracking
- Exploratory testing
- Functional and non-functional testing, SDLC, and STLC
- Hands-on experience to write test cases, test scenarios
- Develop the test environment using Agile methodologies, such as Scrum
- Bug reporting, defect tracking
- Jira tools, smoke testing, regression testing, UAT testing, testing tools, MS Excel, Linux operating system
- Level of testing (black box, white box, gray box)
- QA testing, test cases, test planning
Accomplishments
- Best Employee Award in ICICI Bank.
Certification
- RHCSA Certified.
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Linux Skills
User Management
- Creating, modifying, and deleting user accounts.
- Configuring user profiles and environments.
- Implementing user account security.
Group Management
- Creating and managing groups for efficient user access control.
- Assigning users to groups.
- Managing group memberships.
File Permissions
- Setting file and directory permissions using chmod.
- Configuring ownership using chown and chgrp.
- Managing special permissions like SUID, SGID, and Sticky Bit.
Access Control
- Implementing Access Control Lists (ACL) for fine-grained file permissions.
- Managing file access through umask and default permissions.
File System Management
- Creating directories with specific group ownership.
- Using ls, find, and stat commands for permission auditing.
Authentication and Security
- Managing password policies (passwd, chage).
- Enforcing secure authentication methods.
Timeline
Phone Banking Officer
ICICI BANK
03.2017 - 12.2021
- RHCSA Certified.
Bachelor of Engineering Technology -
DMIETR
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