KISMATA SHARMA
HYDERABAD
Summary
Dynamic banking professional with extensive experience at ICICI Bank, excelling in branch operations and client relationship management. Proven track record in strategic business planning and risk management, driving profitability and enhancing customer satisfaction. Adept at team leadership and fostering strong client connections, consistently achieving sales targets and optimizing operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
ICICI Bank
01.2024 - Current
- Devised and implemented policies/procedures for the all round development of banks as well as reducing overall costs to the bank through various means.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Operational knowledge in Finacle (account modifications, office account transactions and financial records)
- Managing branch of GL size 800cr and team of 15 staff members.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies and conducted financial due diligence on potential investments and acquisitions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
FOREX & NRI: RELATIONSHIP MANAGER
ICICI Bank
02.2022 - 12.2023
- Built and maintained relationships with new and existing NRI clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Drived the strategic vision across all fronts of business, cross functionally collaborating with business heads to provide NRI customers with seamless access to banking products.
- Generated revenue through foreign services including Foreign currency DD, Travel cards, Currency exchange & Wire transfer.
- Catered to forex service requirements of retail branches of the region, sharing the forex income targets of the branches and hand holding them for achievement.
- Generated leads, responsible for database management and setup meetings with mid-size and large corporate companies having forex needs.
Relationship Manager
ICICI Bank
01.2020 - 01.2022
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Responsible for handling a portfolio of 350 customers.
- Acquired, developed and secured long-term relationship with HNI clients.
- Pitched the clients, products based on their requirements and achieved targeted business sales.
Education
Post Graduate Diploma in Banking - Banking And Finance
Manipal University
Bengaluru, India12-2019
Master of Commerce - Economics, Accounts, Financial Managemet
Rajasthan University
Jaipur05-2017
Skills
- Branch banking operations
- Strategic business planning
- Asset and liability management
- KYC/AML compliances
- Risk management, Audits and compliances
- Budgeting and cost controlling
- Client relationship management
- Business development and expansion
- Competitor analysis
- Team building and leadership
- Profit centric operations
Accomplishments
- Achieved a client retention rate of 95%, the highest in the region by developing personalized banking solutions and maintaining strong client relationship.
- Exceeded quarterly sales targets by 30% through effective relationship management.
- Improved product sales by 12% which led to increase in annual revenue.
- Successfully increased book growth an average of 5% per month.
- Awarded for exemplary performance in retail forex and inward remittance.
Certification
- NISM series V-A: Mutual Fund Distributors Certification.
- IRDAI Life Insurance Corporate Agent.
Timeline
Deputy Branch Manager
ICICI Bank
01.2024 - Current
FOREX & NRI: RELATIONSHIP MANAGER
ICICI Bank
02.2022 - 12.2023
Relationship Manager
ICICI Bank
01.2020 - 01.2022
Post Graduate Diploma in Banking - Banking And Finance
Manipal University
Master of Commerce - Economics, Accounts, Financial Managemet
Rajasthan University
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