Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Languages
Timeline
Generic
GAUTAM SINGH

GAUTAM SINGH

Patna , Bihar

Summary

To achieve a lead position in the banking sector using all my expertise in the field of finance and management. Results-driven Deputy Branch Manager known for high productivity and efficient task completion. Possess critical skills in team leadership, financial reporting, and customer relationship management. Excel in communication, problem-solving, and strategic planning to drive branch success. Committed to leveraging these abilities to contribute positively to organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Deputy Branch Manager

ICICI BANK LTD.
01.2023 - Current
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Increased efficiency and drove branch revenue by optimising daily operations.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Assisted customers with banking transactions, such as deposits, withdrawals and loan applications.
  • Analyzed products and policies and recommended changes to maximize profitability.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.

Branch Operations Head

DBS BANK INDIA LTD
03.2019 - 01.2024
  • Deepening, Retention of customers across all products by providing best standard services across the counter.
  • Driving NTB business by Collaborating with branch sales team.
  • Ensuring no gaps in operational process with full compliance adherence.
  • Onboarding customers on digital Platforms.
  • Preparedness for audits & Closing out Audit / Inspections / BHC queries within stipulated timeline.
  • Attending all regulatory notice in timely manner.
  • Ensuring adherence to RBI's directive on customer service at banks.
  • Ensuring all checks are conducted for Gold loan Related controls including Agri tagging.
  • Monitoring NTB onboarding, ETB requests & complaints are finished within TAT.
  • Timely completion of training requirements & E-learning modules by all staffs.

RF ENGINEER

Talent pro India HR Pvt ltd
01.2017 - 03.2017
  • Handling customer complaint and resolving the same with in TAT through hard and soft RF optimization.

RF Engineer

Vedang Cellular Services Pvt Ltd
06.2016 - 01.2017
  • Handling customer complaint and resolving the same with in TAT through hard and soft RF optimization.

RF ENGINEER

Titiksha tele technocrats pvt ltd
08.2015 - 05.2016
  • Handling customer complaint and resolving the same with in TAT through hard and soft RF optimization.

RF ENGINEER

Telecom Network Solutions Private Limited (TNS)
01.2015 - 12.2015
  • Handling customer complaint and resolving the same with in TAT through hard and soft RF optimization.

Education

Bachelor of Technology - Electronics And Communications Engineering

Gandhi Institute For Technology ,BPUT
Bhubaneswar
05-2015

AISSCE - 12TH

Dav Public School
PATNA
03-2010

AISSE - 10th

St Joseph's High School
Patna
03-2008

Skills

  • Branch Banking Operations
  • Regulatory compliance
  • Financial transactions
  • Customer service
  • Customer Service
  • Communication skills
  • Team Oriented
  • Data analysis
  • Performance optimization
  • Audit preparedness
  • Digital onboarding
  • Sales collaboration
  • Customer retention
  • Team leadership
  • Conflict resolution
  • Analytical skills

Hobbies and Interests

  • Playing Cricket
  • Listening Music

Languages

  • Hindi
  • English

Certification

  • IRDAI Certification
  • NISM-Series-V-A: Mutual Fund Distributors .

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Deputy Branch Manager

ICICI BANK LTD.
01.2023 - Current

Branch Operations Head

DBS BANK INDIA LTD
03.2019 - 01.2024

RF ENGINEER

Talent pro India HR Pvt ltd
01.2017 - 03.2017

RF Engineer

Vedang Cellular Services Pvt Ltd
06.2016 - 01.2017

RF ENGINEER

Titiksha tele technocrats pvt ltd
08.2015 - 05.2016

RF ENGINEER

Telecom Network Solutions Private Limited (TNS)
01.2015 - 12.2015

Bachelor of Technology - Electronics And Communications Engineering

Gandhi Institute For Technology ,BPUT

AISSCE - 12TH

Dav Public School

AISSE - 10th

St Joseph's High School

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