SHANMUGA PRIYAN
Coimbatore
Summary
Experienced Business Analyst and Product Owner with over 6 years in the financial services industry. Demonstrated expertise in business and systems requirements, user acceptance testing, and end-user training. Proven track record of working closely with product owners and business stakeholders to drive successful digital transformations and optimize processes. Adept at Agile methodologies, project management, and compliance.
Overview
7
7
years of professional experience
Work History
Technical Business Analyst
Coforge Limited
01.2025 - Current
- Leading business analysis and backlog refinement for the Cards & Payments project.
- Collaborating with product owners, business stakeholders, and technical teams to enhance credit card processing and digital payments.
- Ensuring compliance with card network regulations (Visa, MasterCard) and banking security standards.
Technical Business Analyst
Wells Fargo
10.2023 - 11.2024
- Led the modernization of check image storage and retrieval systems, achieving a 50% reduction in processing time.
- Collaborated with product owners and technical teams to design solutions that meet business needs and regulatory standards.
- Implemented industry-standard encryption for data protection and enhanced compliance measures.
Business Analyst
Crown Solutions India Pvt Ltd
08.2021 - 02.2023
- Worked with product owners and stakeholders to redesign the account opening journey, reducing processing time by 40% and increasing conversion rates by 20%.
- Automated KYC and fraud detection workflows, achieving 60% of accounts approved without manual intervention.
- Ensured system compliance with regulatory standards and improved user experience through intuitive design.
Business Analyst
Xortican Technologies
01.2018 - 06.2021
- Led the design and implementation of a new loan servicing portal to enhance the customer experience and improve loan lifecycle management, from origination to closure.
- Collaborated with stakeholders to define requirements for loan processing, payment scheduling, and account management, improving overall user satisfaction.
- Managed UAT and ensured alignment with compliance regulations (KYC/AML) and internal policies.
Education
Psna College Of Engineering And Technology
2017
Skills
● Product Ownership
● Product Roadmaps
● Product Backlog
● Requirement Gathering & Analysis
● Lending Lifecycle
● Digital system transformation
● Account opening Experience
● User Stories & Use Cases
● Stakeholder Engagement
● Backlog Refinement/Grooming
● Agile Methodology
● Scrum Framework
● Sprint Planning & Review
● Strategy Development
● JIRA, Confluence, and ALM
● Banking & Financial Domain Expertise
● Manual & Automated Testing
● API and Technical Documentation
● Data Analytics & Reporting
● Defect Triage & Resolution
● UAT Testing & Demos
● SQL and Cosmos-DB
PORTFOLIO
https://linkedin.com/in/shanmugapriyansp
Key Achievements
- Santander: Increased card processing efficiency by 35% through optimized workflows, Reduced payment failures by 20% with improved fraud detection and risk controls, Boosted digital payment adoption by 25% through seamless integrations.
- Wells Fargo: Achieved a 50% reduction in check processing time and implemented advanced encryption for data protection.
- NatWest: Successfully streamlined the digital account opening process for NatWest, reducing onboarding time by 40%, enhancing user experience with a 90% customer satisfaction rate, ensuring regulatory compliance (KYC/AML), and improving conversion rates by 20%.
- First Citizen Bank: Successfully enhanced the Loan Servicing Portal by improving customer satisfaction by 30%, reducing loan processing time by 25%, ensuring full compliance with KYC/AML standards, fostering stakeholder alignment, and increasing portal engagement by 20%.
Timeline
Technical Business Analyst
Coforge Limited
01.2025 - Current
Technical Business Analyst
Wells Fargo
10.2023 - 11.2024
Business Analyst
Crown Solutions India Pvt Ltd
08.2021 - 02.2023
Business Analyst
Xortican Technologies
01.2018 - 06.2021
Psna College Of Engineering And Technology
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