Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shanmuga Priyan Murugan

Chennai,TN

Summary

Technology Services Engineer with 10 years of experience in ensuring high system availability, improving application reliability, and reducing operational toil through automation. Demonstrated success at Walmart Global Tech supporting large-scale logistics systems, with strong expertise in incident response, monitoring, root cause analysis, and performance optimization. Proficient in Java, Bash scripting, SQL, and cloud platforms including Azure and Google Cloud Platform (GCP). Skilled in implementing SRE best practices, enhancing alerting systems, and collaborating with development, infrastructure, and operations teams to drive site stability, scalability, and service excellence.

Overview

11
11
years of professional experience

Work History

Technology Services Engineer III

Walmart Global Tech
02.2020 - Current
  • Investigated and resolved incidents raised by warehouse users, reducing downtime and ensuring timely issue resolution.
  • Monitored infrastructure components such as server CPU, memory, storage, Kafka topic performance, and message queues using Splunk and Grafana dashboards.
  • Automated routine operational tasks and report generation on legacy Linux systems using Bash scripting, reducing manual effort and improving accuracy which reduced manual intervention up to 40% for overall team and saved 80 Incidents per month.
  • Led on-call rotations, triaged incidents, and collaborated with development teams to resolve issues swiftly and minimize downtime.
  • Supported release management activities including patch deployments and system upgrades.
  • Performed root cause analyses and retrospectives to prevent recurrence of incidents and optimize alert configurations, reducing false positives.
  • Monitored KPIs such as Mean Time to Repair (MTTR) to ensure SLA compliance and timely resolution of user issues.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.

Support Analyst

Emerio Technologies (NTT Com)
04.2018 - 07.2019
  • Oversaw end-to-end operational support for three projects, ensuring high availability and performance and managed entire project individually.
  • Managed patching cycles, conducted system health audits, and coordinated infrastructure maintenance to prevent service disruptions.
  • Developed comprehensive process documentation and run books to standardize incident handling and improve response efficiency.
  • Led regular stakeholder reviews focused on application uptime, service quality, and operational metrics.
  • Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.

Programmer Analyst

Cognizant Technology Solutions
07.2014 - 12.2017
  • Provided production support for mission-critical logistics and retail systems, ensuring seamless business operations.
  • Managed change management processes, including system upgrades, patch deployments, and post-deployment validations.
  • Improved system observability by enhancing logging mechanisms and refining alert configurations for proactive issue detection.
  • Led root cause analyses (RCA) and implemented preventive actions to mitigate recurring issues and improve overall system resilience.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.

Education

MBA - International Business

Pondicherry University | PULC
Chennai
01.2017

B.E. - Electronics & Communication Engineering

KCG College of Technology
Chennai
01.2014

Skills

  • Programming & Automation: Java - Spring, Bash scripting
  • Cloud Platforms: Google Cloud Platform (GCP), Microsoft Azure
  • Monitoring Tools: Splunk, Grafana, Open Observe
  • DevOps & CI/CD: GitHub, Maven, Postman, Insomnia
  • Databases: Oracle, MS SQL, DB2, Informix, BigQuery
  • SRE Practices: Incident Management, Data analysis, Technical reporting, Engineering documentation, System troubleshooting and
    Root-cause analysis
  • Messaging: Kafka, MQs
  • ITSM Tools: ITIL, ServiceNow, JIRA
  • Tools: VS Code, Eclipse, Azure Data Studio, DBeaver

Awards

  • 2× Bravo Awards - Exceptional performance at Walmart
  • 3× Team Awards - Recognized for outstanding team delivery
  • Spotlight Award - Product ramp-up during peak seasons
  • 18+ Peer Recognitions - Via internal platform (Badgify)

Timeline

Technology Services Engineer III

Walmart Global Tech
02.2020 - Current

Support Analyst

Emerio Technologies (NTT Com)
04.2018 - 07.2019

Programmer Analyst

Cognizant Technology Solutions
07.2014 - 12.2017

MBA - International Business

Pondicherry University | PULC

B.E. - Electronics & Communication Engineering

KCG College of Technology

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Shanmuga Priyan Murugan