Shanmukha S
Assistant Relationship Manager
Kadur
Summary
The Collection Department is a vital component of an organization’s financial health, responsible for managing and recovering overdue accounts receivable. Its primary goal is to ensure timely payments while maintaining positive customer relationships.
- Strong communication and negotiation abilities
- Empathy and emotional intelligence
- Analytical and problem-solving skills
- Attention to detail and time management
- Knowledge of laws governing debt collection
Overview
3
3
years of professional experience
Work History
Assistant Relationship Manager
Cholamandalam Investment & Finance Company Ltd
04.2022 - Current
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Strengthened client relationships by providing consistent support and addressing their financial needs.
- Contributed to sales targets by actively participating in cross-selling initiatives across various product lines.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Monitor and manage customer accounts with outstanding debts.
- Prepare regular reports on collection activities and outstanding accounts.
- Collaborate with legal teams when necessary for collections that may require legal action.
Education
BBA - Accounting And Business Management
Govt Junior Collage
Kadur 05.2001 -
No Degree - Fitter
Maruthi ITI
Kadur 05.2001 -
Skills
Cash Handling
Relationship Management
Customer Relationship Management
Public Speaking
Relationship Building
Ability to find mutually beneficial solutions, such as payment plans or settlements, while still achieving collection goals
Careful tracking of accounts, payments, and documentation to ensure accuracy and compliance
Languages
English
Intermediate (B1)
Kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Assistant Relationship Manager
Cholamandalam Investment & Finance Company Ltd
04.2022 - Current
BBA - Accounting And Business Management
Govt Junior Collage
05.2001 -
No Degree - Fitter
Maruthi ITI
05.2001 -
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