Shanmukha Radha Krishna Thadakamalla

Worked as a onboarding(support) analyst and my roles and responsibilities are:

• To onboard clients to Coinbase business accounts.
• Basically I am into Client Onboarding in Institutional/Business Ops which include the Customer Due Diligence(CDD) and Enhanced Due Diligence(EDD) process.
• We collect all the required customer information as a part of CDD and onboard the client and if any risk factors bumps up the client's case will be transferred to EDD. Here we approach and investigate particular clients more thoroughly and collect detailed information about their history and reputation.
• Screening clients and entities for Sanctions, PEP and Suspicious Activities.
• Conducting AML checks and verifying the KYC.
• Also worked on a process called support queue in which we handle the queries/issues of the clients before they submit the application, during the ongoing process if they can't access the application and also after the approval/rejection of the application.
• Assisted clients with technical issues during the onboarding process.

• Fraud/Escalations in UK related food chain process called Just Eat.
• Investigating the customer's account for any suspicious behaviour, account frauds, refund history.
• Verifying the KYC, customer documents as a part of due diligence(CDD) and reactivating their frozen accounts after conducting an Enhanced due diligence(EDD).
• Assisting the customers with payment risks, unauthorised transactions and escalations.
• Handling the escalation queries and offering resolution if not re-escalate to the manager for a 20 min call back.

Client-Axis Bank Ltd

• Assisting customers with app related issues.
• Helping the customers to avail digital instant pre-approved loans through app.
• Assisting the customers in their banking journey by resolving the issues regarding payment risks, charges incurred.
• Being transparent towards the customer and providing accurate information on call.