Shannon Dsilva
Mumbai
Summary
Skilled System Specialist with experience in finance and billing roles, leveraging strong problem-solving skills, the ability to work effectively under pressure, and excellent communication abilities. Proven track record of contributing to improved network efficiency and reduced downtime. Seeking opportunities to excel and grow.
Overview
1
1
year of professional experience
Work History
Billing System Specialist
HUDL
Mumbai
07.2023 - Current
- Gained industry exposure as an intern at HUDL during academic years, spanning from July to November 2021 and July to January 2023.
- Proficient with ZUORA and SALESFORCE software
- Facilitated smooth inter-departmental operations through effective communication and swift adaptation
- Experienced in managing product-based subscription modifications
- Resolved technical issues swiftly for system users
- Processed invoices, ensuring correct charges and service timelines
- Collaborated with other staff members to ensure successful implementation of projects.
Education
B.Com - Account & Finance
St. Andrews College
Mumbai, MH05.2022
HSC - Commerce
St. Andrews College
Mumbai, MH05.2019
SSC -
St. Anthony’s High School
Mumbai, MH05.2017
Skills
MS Excel, Zuora Certification, Salesforce application
Affiliations
- Actively participated in the CPQ migration process, ensuring a smooth transition and alignment with business objectives.
- Managed the Annual Recurring Revenue (ARR) sheet, maintaining accuracy and providing insights for strategic decision-making.
- Conducted subscription audits, enhancing compliance and optimizing revenue recognition processes.
Personal interests
Music, Travel, Outdoor sports
Languages
- English
- Hindi
- Marathi
Timeline
Billing System Specialist
HUDL
07.2023 - Current
B.Com - Account & Finance
St. Andrews College
HSC - Commerce
St. Andrews College
SSC -
St. Anthony’s High School
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