SHANTANU KAUSHIK
Dombivali
Summary
Revenue assurance manager with extensive experience at JIO, specializing in reconciliation, fraud detection, and data analysis. Proficient in advanced Excel and SQL, with a strong focus on team leadership and operational efficiency. Committed to optimizing billing processes, ensuring accurate revenue streams and rapid issue resolution.
Overview
12
12
years of professional experience
Work History
Manager Revenue Assurance/Billing Operations
JIO
02.2021 - Current
- Managed end-to-end design and development of billing-related defects, ensuring timely deployment in production.
- Facilitated collaboration between delivery and design teams for robust system designs and implementations.
- Conducted SIT, replica, and production environment testing for new plans.
- Ensured prompt resolution of product billing issues, developing solutions for error-free bills.
- Oversaw revenue and expectation reports for daily operational efficiency.
- Handled operations across three segments: Enterprise, Retail, and Wireless for Postpaid Jio business.
- Created daily pendency tracker and monthly MIS data for accurate reporting.
- Coordinated with teams to resolve process issues swiftly.
Senior System Engineer
ZTE Telecom India Pvt Ltd
07.2020 - 02.2021
- Actively involved in North, South, East and West Regions for Reporting to BSNL Data centre
- Identification of potential risk areas for revenue loss
- Performing data analysis
- Auditing the Revenue chain of a telecom operator
- Using matcher analysis- two different data sources and provide reports by comparing each record on both the data sources
- Coordinate with Team to ensure process issues are resolved
- Reconciliation between CRM Vs billing, Switch Vs Mediation, IN Vs MSC on CDR and GPRS Data for count analysis
- To operate the Connectiva-RA Onereview, SQL developer, putty server, Advance Excel
- Interaction with Clients through E-mail communication
Team Leader
SBI Cards s Payment Services
01.2019 - 06.2020
- Actively involved in North, East and West Regions for reporting
- Analyze and review customer Applications, Check all KYC Documents, Surrogate and Non Surrogate Documents and take corrective judgment whether it is Fraud/Not Fraud
- Expertise to operate the WCP, hunter and In-house Links
- Regular interaction with KYC fudge, Manipulation on Govt. ID’s, Sales Fraud s Skimming
- Create Daily Reports For all Application Review, Fraud Percentage, decline ratio, Chat Presentation
- Create Daily and Month MIS data for further Reporting
- Taking Care of Every Floor Related Issue of IT and Admin
- Ownership to Handle 40 People Team
Lead Analyst
Subex
06.2016 - 12.2018
- Analyse and review calls, Data, SMS traffic and taking corrective judgment whether it is Fraud/Not Fraud
- Expertise to operate the ROC-Ver.7.4 and 8.0, ROC-RA
- Regular interaction with Wangri, Simbox, and Speed throttling Frauds
- Monitoring servers: web, application s DB. File processing at different levels, alarms configuration s validation and solving business queries related to FMS
- Dealing with the Roaming NRTRDE Fraud Report shared by Syniverse
- Reconciliation between CRM vs ROC on CDR and GPRS DATA of New subscriber
- Update Hotline and whitelist numbers provided by CFCA and on analysis in data base
- Working on daily reports like Unbilled, Exceptional HUR, CDR GPRS Summary, IMSI Prefix
- Making new rules s modification in existing rules by rule optimization
- Interaction with Customer through E-mail communication
- Coordinate with Team to ensure process issues are resolved
Fraud Analyst
airtel
06.2014 - 02.2015
- Actively involved in Real Time Monitoring of different types of Telecom Fraud in 11 African Countries operated by Airtel Africa
- Alerts monitoring using front End Application ROC [Revenue Operations Center] provided by Subex Limited
- Fetching CDR (Call Data Records) using ROC Front End from Database maintained by IBM India Ltd.
- Analyzing the retrieved data from DB on MS Excel [Big data analysis using graphical representation, Pivot table s using formulas]
- Monitoring of Revenue Assurance (RA) report which is based on International Long Duration Calls(ILD)
- Monitoring of Call Traffic towards various suspicious countries
- Ticket Generation in form of Service Request(S R)/Incident Report(IR) in case of System failure in IBM Database
Technical Support Associate
Asus
06.2014 - 02.2015
- Troubleshoot the customer product technical concern on call regarding Notebook, Phones, Networking devices etc.
- Troubleshoot the software and drivers related concern
- Documenting the Case with the observations/ troubleshooting outputs and suggestions.
- In addition to this the responsibility to update the customers/ Users/ necessary teams in a transparent and simple way.
- If customer issue is not resolved on call, then check all details of the product after that forward the case to services center for onsite support.
- Trace customer product repair status in our software database and if customers face any issue in the service center then make conferencing with a service center related to customer products.
Education
B.Tech/B.E. -
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal01.2013
XIIth - English
01.2009
Xth - English
01.2007
Skills
- Billing operations and revenue assurance
- Fraud detection and risk identification
- Data analysis and reporting
- Team management and leadership
- SAP-CI tool and Azure
- Advanced Excel and SQL basics
- Tableau and operational reporting
- Problem solving
Projects
SBI, 547 Days, KYC, AML, FALCON, fraud detection, transaction fraud, revenue leakage, anti-money laundering. IDEA, 243 Days, Revenue and fraud operation with unified check for fraud detection. RELIANCE JIO FMS, 183 Days, FRAUD ANALYST, Analyze the Suspicious Usage and Minimize the Revenue leakage of telecom operator using various tools (ROC, Nikera) and data (CDR, GPRS, TAPIN/NRTRDE). AIRTEL FMS AFRICA, 455 Days, FRAUD ANALYST, Analyze the Suspicious Usage and Minimize the Revenue leakage of telecom operator using various tools (ROC, Nikera) and data (CDR, GPRS, TAPIN/NRTRDE).
Languages
HINDI
Timeline
Manager Revenue Assurance/Billing Operations
JIO
02.2021 - Current
Senior System Engineer
ZTE Telecom India Pvt Ltd
07.2020 - 02.2021
Team Leader
SBI Cards s Payment Services
01.2019 - 06.2020
Lead Analyst
Subex
06.2016 - 12.2018
Fraud Analyst
airtel
06.2014 - 02.2015
Technical Support Associate
Asus
06.2014 - 02.2015
B.Tech/B.E. -
Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)