SHANTHA M

• Designed and deployed comprehensive LogicMonitor monitoring solutions to monitor hybrid environments, including Azure cloud resources, on-premises systems, and applications.
• Configured and maintained monitoring tools such as LogicMonitor, Nagios, Tivoli, Netcool/OMNIbus.
• Created reports and custom dashboards, configured the alerts to monitor critical performance metrics.
• Conducted performance tuning and optimization for critical systems, analyzing performance metrics, and implementing proactive solutions to minimize downtime
• Experience in log monitoring and custom script-based monitoring using logicmonitor.
• Configuring API-based integrations with ticketing tools(ServiceNow) to automate ticket creation, update processes, and synchronize alerts between LogicMonitor and ticketing systems.
• Developing and testing IBM Netcool rules for efficient handling of SNMP traps, understanding the MIBS to derive the OID's to monitor.
• Knowledge on ITIL (Incident, Problem and change management), onsite experience at client location (Germany) and close interaction with stakeholders to present the status reports and metrics.
• Experience in serving as a Scrum Master in delivering high quality product on time by facilitating Agile ceremonies, removing impediments, facilitated retrospectives and promoted continuous improvements by identifying areas of enhancements.
• Operated as the primary point of contact for stakeholders, ensuring timely updates, addressing concerns, and managing expectations effectively, Coordinated with team members to identify risks, implement mitigation strategies, and resolve issues proactively.

• LogicMonitor Certified Professional (LMCP)
• LogicMonitor Certified Associate (LMCA)
• ITIL 4 Foundation Certified
• Professional Scrum Master 1 (PSM1) Certified
• Certified Scrum Master (CSM) Certified
• DevOps Practitioner Certified
• MVP award for Outstanding performance
• Spot Award for Valuable Contribution
• Certificate of appreciation for Outstanding performance from Client for good performance and timely deliverable during.

Logic Monitor Implementation :-

• Successfully implemented LogicMonitor for several projects, ensuring smooth integration with IT infrastructure.
• Configured alerts, dashboards, reports and customization done specific to organizational needs. Customized LogicMonitor settings to optimize performance monitoring for various applications and systems.
• Monitored on-premises environments ( server, network, database, backup/storage), log Monitoring, integrated LogicMonitor with Azure resources.
• Identifying and resolving issues proactively to minimize downtime and improve system reliability.
• Optimizing monitoring solutions for cloud-based and on-premises environments.
• Conducted root cause analysis and troubleshooting for issues, alert fine tuning done for critical system parameters, ensuring timely notifications for speedy issue resolution.
• Integration of LogicMonitor with ticketing tools (ServiceNow, 4me)
• Worked closely with cross-functional teams to address monitoring requirements, provide technical support

Fault and Event Management 

• End to End support for Nagios Monitoring including the configuration changes of Nagios OMD
• Solving Incidents, Service Requests and changes related to Nagios with ITSM
• Support issues related to BMC Event Management.
• Managing/leading the team at offshore and interacting with onsite counterpart
• Operating at client location (Germany) and direct interaction with customers.
• Creation of project support technical documents.

Cisco Unified Communications Manager (CUCM)

• Managing the development project by tracking and understanding the team’s progress and issues, and to flag up to the team wherever necessary on any important external issues that team need to be informed.
• Organized and facilitated, sprint planning, daily stand-up, reviews, retrospective, release planning, demos, and other scrum related meetings.
• Involved in doing the Impact and Risk assessment for the internal and customer issues, analysis the breakages caused and coming up with the Mitigation/Improvement/Automation plans wherever applicable
• Managing risk and any issues as they arise, collaborating with technical roles as required to resolve the same.
• Continuous Collaboration and process improvement implementation
• Assist Product Owner in backlog grooming (prioritization and estimation) and establishing Acceptance Criteria

Surveillance AD (SOE and Solutions Netcool)

• Developing and testing Netcool rules for handling SNMP traps and monitoring of test environments.
• Understanding on th MIBS and locate the relevant OIDs to monitor
• Analyze, estimate, develop and unit test any new customer requests for the SOE Netcool application
• Operating at client location, UK and directly interacting with customers

HP Insight Integration Kit for Tivoli/Netcool

• Requirements gathering, Time Estimation, Design Plan and Test Plan creation
• Development and testing of Rules files for Netcool/OMNIbus
• Installation of Netcool/OMNIbus v7.2.1, mttrapd Probe and Object Server.
• Involved in resolving defects and attending customer enhancement requests and creation of project technical Documents.