Shantha Shri Mugundan
Bangalore
Summary
- 2+ Years' of experience at TCS for Master Data Management in FNA process as a Quality checker Role.
- Skilled in auditing documents, maintaining internal quality checks.
- Expert in client coordination and task prioritization
- Exceptional at building relationships across diverse industry levels
- Self-Motivated and energetic team player, with ability to work/lead team effectively as well as individually
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
Tata Consultancy Services
Bangalore
06.2021 - Current
- Working on Vendor, Customer master data & Item creation & BPA
- Working on New Vendor & Customer On- boarding, KYC, Modifications like address , VAT , Trade license etc.,providing user credentials for the vendor to view the respective Invoices/ PO using S2P2P(Oracle)& RDP, Brand & department Linking in Orion
- Reviewing and Approving URNs/ Tickets of Vendor & Customer request in Oracle ERP
- New Item code creation for specific product or service and Modification in Oracle ERP and Working on Blanket Purchase Agreement creation and Modification.
- Working as acting Team Lead, responsible for preparing and presenting detailed monthly reports for analysis, including SLA, CFO, SLA TT, TAT, Accuracy, FPY, Ageing, and Query percentage discussions with the business.
- Leading the weekly & Monthly calls with the territory client services to of the business performance the FPY/KPI scores and Lifecycle of the vendor time taken to on-board in the system.
- Conducting quality audits on documents from requestors, ensuring internal checks, and identifying team errors through error logs to prevent future issues.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Delivering internal team and Business KT/Cross-trainings to prevent process delays, along with maintaining a knowledge repository and updating SOPs for the process.
- Making work allocation to the team members and monitoring the tasks and reporting to the top managements.
- Effectively addressing vendor/customer inquiries, resolving concerns, and meeting performance benchmarks through meticulous checklist data analysis in Trapeze tool or Email communication.
- Translated user needs into actionable items that could be addressed by IT teams.
- Developed reports using SQL queries to track progress against key performance indicators.
- Experienced in the Oracle ERP UAT testing Analyzed and acted as a one point of contact for the successful implementation
- Supported special projects like Master cleanup and manipulated raw data in bulk and Working on cloud migration of the Data base of Oracle ERP upon request from Client
Education
Master of Computer Applications - Computer Science
University of Mysore
Mysore01-2024
B.com (in Speaclization with Accounts & Taxation) -
Seshadripuram First Grade college- Yelahanka
09.2021
Technical Skills
Programming Language - Python
- Data types and their built - in methods
- Operators, conditional and looping statements
- Functions and OOPs concept
Database System : SQL
- SQL Queries using sub-Queries and case expressions
- Merging Table using join statement
- Data summarization using aggregate function and group by clause
Power BI
- Data Modeling and Transformation
- DAX (Data Analysis Expressions) Formulas
- Creating Interactive Dashboards and Reports
MS OFFICE - Excel, Power point, word, outlook
Database - Oracle ERP, Orion, RDP
- Master Data Management
- Data Cleansing and Validation
- Data Integration
- Data Quality Management
- User Access and Permissions
ServiceNow
- Incident Logging and Basic Ticketing
- User Access Management
- Familiarity with Knowledge Base Usage
Certification
- Certified in Python programming , SQL, Power BI at Besant Technologies , Bangalore
Accomplishments
- TCS Internal Star Performer (Recognized 6 times )
- Most Promising Team Member (Award Received from Client – 2023)
- Xcelerate warrior Award -2023
Personal Information
- Date of Birth: 30/01/2001
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Tamil
- Kannada
Disclaimer
I hereby declare that the above mentioned particulars are true and to the best of my knowledge and belief.
Timeline
Process Associate
Tata Consultancy Services
06.2021 - Current
Master of Computer Applications - Computer Science
University of Mysore
B.com (in Speaclization with Accounts & Taxation) -
Seshadripuram First Grade college- Yelahanka
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