Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Additional Information
Strengths
Timeline
Hi, I’m

Shuvanki Chakraborti

Process Associate
Kalyani
Shuvanki Chakraborti

Summary

As a diploma holder in engineering I have a strong foundation in technical principles and an aptitude for problem-solving. I am confident that I can bring this knowledge to achieve goals.

I am a quick learner, detail-oriented, and have the ability to work independently as well as in a team environment. I am also committed to delivering high-quality work and meeting deadlines.

Overview

3
years of professional experience
5
years of post-secondary education

Work History

Accenture solutions India Pvt Ltd
Gurgaon

Process Associate
01.2022 - Current

Job overview

  • Identified and resolved process issues to drive optimal workflow and growth.
  • Conducted training and applied change to achieve desired outcomes.
  • Generated reports that tracked agent wise performance to understand areas of improvement and track progress over time.
  • Collaborated with team to define process requirements to achieve productivity standards, and adhere to accuracy standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped quality team through the process and shared reviews where needed.

Urban Company
Gurgaon

Senior Associate
03.2020 - 10.2021

Job overview

  • Worked with the fulfillment team to deliver quality service on every projects.
  • Worked on email queries from order confirmation to project completion.
  • Worked with several category managers of several cities where the process was Live.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Provided product price information to partners and customers, made changes on invoices, contacted vendors for any product change or disputes.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Generated sales reports for category managers based on the location.
  • Maintained relationships with partners to maximize sales opportunities.
  • Worked with cross-functional team to look after escalated project complaints and resolving them.

Education

Siliguri Government Polytechnic
West Bengal

Diploma in Engineering from Electronics And Telecommunication
08.2016 - 06.2019

WBCHSE
West Bengal

High School Diploma
04.2011 - 03.2013

Skills

    Problem-Solving

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Accomplishments

  • Received a certificate by completing a training at DRDO (Defence Research and Development Organisation)
  • Supervised team of 6 staff members at the absence of the Team Lead and SME.
  • Received a certificate of appreciation for Accenture Core Value Champion: Aug, 22
  • Received Accenture Core Value Champion award for the period of Q1, FY23

Interests

Mythology

History

Additional Information

Pursuing Data Science certification to learn different skillsets like Excel, SQL, Power BI, Python etc.

Strengths

Team Work

Leadership

Performance oriented

Handle Dispute and Pressure

Detailed Focused


Timeline

Process Associate

Accenture solutions India Pvt Ltd
01.2022 - Current

Senior Associate

Urban Company
03.2020 - 10.2021

Siliguri Government Polytechnic

Diploma in Engineering from Electronics And Telecommunication
08.2016 - 06.2019

WBCHSE

High School Diploma
04.2011 - 03.2013

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Shuvanki ChakrabortiProcess Associate