SHANTHI ENUGURU
HDFC BANK LTD
Anantapur
Summary
Proactive Manager experienced in leadership and strategic planning. Achieved organizational growth by encouraging staff engagement and effectively coordinating resources to meet demanding targets. Focused on optimizing operational coverage through methodical organization and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Deputy Manager
HDFC BANK LTD. (WHOLESALE BANKING OPERATIONS)
Anantapur
11.2023 - Current
- Efficient & Effective Management of Gold Loan Products within TAT
- To organise and give training to sales executives.
- Ensure effective Customer Service at all levels .
- Having a month-on-month review meeting with the branch team/sales.
- Operating the strong room sector along with being a joint custodian.
- Products Handled:
- Gold Loan, Cross Sell Products (LAP, EEG, Mortgage, TW)
- Trained and guided the team to meet TAT targets, to improve customer satisfaction and reduce FTNR
Operations Processer
Wells Fargo International Solutions Pvt. Ltd.
Hyderabad
11.2019 - 11.2023
- Getting clarity about procedural updates by interacting with our seniors through emails.
- Performed SME duties for new teams.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Managed documentation processes, ensuring compliance with regulatory standards and accuracy.
- Collaborated with cross-functional teams to implement process improvements and best practices.
- Mentored junior staff on operational procedures and system navigation for improved performance.
- Analyzed data trends to identify operational bottlenecks and recommend strategic solutions.
- Conducted regular audits to ensure adherence to policies and optimize resource allocation.
- Developed training materials for new hires to facilitate smooth onboarding experiences.
- Coordinated with management on project initiatives aimed at enhancing service delivery quality.
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Supported management through thorough reporting on key performance metrics related to operations processing activities.
- Demonstrated strong analytical skills by identifying trends in data sets that led to actionable insights for business growth.
Education
M.B.A -
Anantha Lakshmi Institute of Technology & Sciences
Anantapur01-2019
B.COM - undefined
Sree Vani Degree & P.G college
Anantapur01-2017
Intermediate - M.P.C
Sri Chaitanya Junior College
Anantapur01-2013
S.S.C - undefined
Prasad Talent School
Anantapur01-2011
Skills
Financial reporting
Cost analysis and savings
Operational efficiency management
Performance improvements
Sales strategies
Budget management
Cost analysis
Data analysis
Process optimization
Efficiency management
Strategic planning
Decision-making
Team leadership
Conflict resolution
Proficient in maintaining confidentiality
Operations management
Accomplishments
- A plaque of honor received from Regional Manager for the achievements of Gold loan.
- I was been recognized and got many appreciations from business team.
- I was been awarded with an certificate & achieved silver award on July 2024.
- I got appreciations from state head for giving better service to customer and processing loans in time without and deviations.
- Received shared success card from LOB on Quality performance.
- Maintaining 100% Quality.
- Able to hold ranking in score card.
- Shared best practices to help the team in maintaining the quality.
Certification
KYC AND AML CERTIFICATE ISSUED BY IIBF
Declaration
I hereby declare that all the above details are true to the best of my knowledge and belief. Date : Place : Anantapur
Timeline
KYC AND AML CERTIFICATE ISSUED BY IIBF
05-2025
Deputy Manager
HDFC BANK LTD. (WHOLESALE BANKING OPERATIONS)
11.2023 - Current
Operations Processer
Wells Fargo International Solutions Pvt. Ltd.
11.2019 - 11.2023
B.COM - undefined
Sree Vani Degree & P.G college
Intermediate - M.P.C
Sri Chaitanya Junior College
S.S.C - undefined
Prasad Talent School
M.B.A -
Anantha Lakshmi Institute of Technology & Sciences