Rajat Kumar
Gurgaon,HR
Summary
Dedicated and result-driven collections professional with 5 years of experience in the
financial industry, aiming to leverage my expertise in strategic planning, team
leadership and compliance management to excel as a Deputy Manager in Collections
at HDFC Bank. Committed to driving exceptional result while maintaining a
customer-centric approach and upholding the highest standards of professionalism
and regulatory compliance. Willingness to take on added responsibilities to meet
team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager
HDFC Bank
06.2023 - Current
- Successfully managing portfolio of delinquent accounts, including overseeing Bucket-X to write-off accounts, ensuring compliance with company policies and regulatory requirements
- Negotiated payment arrangements with clients and resolved escalated issues to maintain positive customer relationships while achieving collection goals
- Collaborated with cross- functional teams to streamline process and optimize resources, resulting in achieving organizational goals
- Consistently achieving recovering & collection targets, combining with legal acumen in administering legal activities & cases (SARFAESI proceedings, Sec 138
- NI cases, DRT suits, etc.), ensuring compliance with legal statutes
- Managing agency of collectors and providing coaching and supports to achieve collection targets.
Assistant Collection Manager
Bajaj Housing Finance Ltd
01.2023 - 06.2023
- Monitored payments due from clients and promptly contacted and visited clients with past due payments
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Administered overdue payments cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
Collection Executive
Bajaj Housing Finance Ltd, NCR
07.2019 - 12.2022
- Conduct site visits, assess risks and expedite payment procedure
- Conveyed current account information and obtained payments by using report-building skills
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Worked for X Bucket till April 2021in secured loans, then moved to NPA Account-
- Bucket 5plus from May 2021 for both the secured and unsecured loans
- Master’s in Business Administration (MBA)
Skills
- Collection Management
- Great verbal and written communication skills
- Strong customer relationship management
- Good knowledge of
- MS-Excel, Office and Power point
- Team management
- Analytical and Creative Problem Solving
Credit control
Teamwork and collaboration
Data analysis
Financial reporting
Credit analysis proficiency
Debt recovery expertise
Financial analysis and reporting
Education
B.COM HONS -
Delhi University
Delhi 06.2014 - 08.2018
MBA -
Uttranchal University
Dehradun 07.2023 - Current
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementHealthcare benefitsPersonal development programsTimeline
MBA -
Uttranchal University
07.2023 - Current
Deputy Manager
HDFC Bank
06.2023 - Current
Assistant Collection Manager
Bajaj Housing Finance Ltd
01.2023 - 06.2023
Collection Executive
Bajaj Housing Finance Ltd, NCR
07.2019 - 12.2022
B.COM HONS -
Delhi University
06.2014 - 08.2018
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