Dimple Gaurat
Mumbai
Summary
Strong skills in supervising operations of collections with focus on ensuring efficient processing of company receivables and timely collections in accordance with company policies.
Managed credit card portfolio for Mumbai with a team of 100+ executives for collection functions.
Significant exposure in streamlining processes, new methodologies, directions and accomplishment.
Overview
11
11
years of professional experience
Work History
Deputy Manager
HDFC BANK
07.2021 - Current
- Providing maximum resolutions and controlling the cases and allocating the same to the team.
- Proving payment updating and obtaining feedback and tracking account balance
- Adhering to the code of conduct and other audits, compliance set by the company.
- Planning to minimize the delinquency and losses for high value.
- Providing faster resolution for customer complaint in coordination with customer support.
- Supervised and motivated 5 staff employees.
- Exhibiting activities of accounts relating to lien
Team Leader
Globe Agency
02.2017 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Officer
HDB Financial service ( ADFC Pvt Ltd )
06.2012 - 01.2017
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Providing maximum resolutions and controlling the cases and allocating the same to the team.
- Proving payment updating and obtaining feedback and tracking account balance
- Adhering to the code of conduct and other audits, compliance set by the company.
- Planning to minimize the delinquency and losses for high value.
- Providing faster resolution for customer complaint in coordination with customer support.
- Exhibiting activities of accounts relating to lien
Education
B.Com - Accounting And Finance
R.A.D.A.V College
Mumbai04.2009
HSC -
R.A.D.A.V. College
Mumbai Bhandup02.2006
SSC -
St.Francis Xaviers High School
Mumbai Kanjurmarg03.2004
Skills
- Collection Management
- Regulatory Compliance
- Team Management
- Fraud Monitoring
- Vendor Management
Timeline
Deputy Manager
HDFC BANK
07.2021 - Current
Team Leader
Globe Agency
02.2017 - 03.2021
Officer
HDB Financial service ( ADFC Pvt Ltd )
06.2012 - 01.2017
B.Com - Accounting And Finance
R.A.D.A.V College
HSC -
R.A.D.A.V. College
SSC -
St.Francis Xaviers High School
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Rajan GargRajan Garg
Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP