Shanthi RK
Salem
Summary
Retired professional with a B.Com degree, experienced in clerical and customer care support. Detail-oriented and highly organized person with a proven ability to manage tasks accurately and efficiently.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Section Supervisor
BSNL
Salem
01.2013 - 12.2019
Worked as customer care support at administrative level,
- Recharge and billing assistance.
- International and domestic connection services.
- Bill processing and issue resolution.
- Account management for international and domestic customers.
- Administrative support for customer accounts.
- Policy and product knowledge.
- Developed training materials for new employees and conducted onboarding sessions for new hires.
Clerk
Department of Telecommunication
Salem
01.1983 - 12.2012
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
Education
Bachelor of Commerce -
University of Madras
Salem05-1985
Skills
- Typewriting English - Higher
- Basic Computer Course
Certification
- Completed Typewriting English - Lower (30 word per minute)
- Completed Typewriting English - Higher (45 words per minute)
Languages
Tamil
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Section Supervisor
BSNL
01.2013 - 12.2019
Clerk
Department of Telecommunication
01.1983 - 12.2012
- Completed Typewriting English - Lower (30 word per minute)
- Completed Typewriting English - Higher (45 words per minute)
Bachelor of Commerce -
University of Madras
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