Shanthini P K
Chennai
Summary
Experienced Strategic Quality Analyst adept at developing SOPs and training materials to drive adherence to quality standards. Skilled in identifying operational pain points and implementing actionable improvements to reduce corporate costs and enhance quality consistency.
Polished quality analyst with 2 years of experience in the quality assurance field. Demonstrated expertise in QA and Agile methodologies. Works independently, efficiently managing multiple tasks concurrently.
A competent professional with 4 years of cultural experience in cash management operations in the banking sector and 1 year of working experience in Testing and Reporting services.
A highly motivated team player utilizing technical proficiency and analytical skills to positively contribute to the organizational vision & bottom-line.
A person committed towards work at all levels.
Experienced Quality Analyst adept at process improvement, data analysis, and quality audits. Proficient in Six Sigma methodologies and ISO standards. Track record of improving product quality and implementing successful testing strategies. Skilled in driving efficiency and productivity through process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Pershing India Operational services Private Limited
Chennai, Tamil Nadu
08.2022 - Current
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Managed defect creation and tracking.
- Successfully led numerous complex projects encompassing FACTA (Foreign Account Tax Compliance Act), OFAC, e-KYC, and PONA Retirement.
- Worked effectively on projects involving complex and in-depth rules such as W8 and W9.
- Assisted in developing training materials for internal staff on new products or services.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Created, analyzed, and validated detailed functional specifications.
- Maintained library of model documents, templates or other reusable knowledge assets.
Associate Analyst
Fidelity Investments
Chennai
07.2021 - 07.2022
- Worked in Testing and Reporting services, specialized in Non-Discriminating Testing.
- Conducted NDT tests annually to ensure equitable benefits for all eligible employees.
- Performed ADP and ACP tests for firms providing 401K match or after-tax contributions.
- Ensured accuracy of employer contributions by performing 403B and 415 tests
- Performed various tasks such as QNEC, Prior year Prework, and SH prework to enhance workflow.
- Efficiently handled data management tasks as part of my responsibilities as an Agility associate
Process Associate
Tata Consultancy Services
Chennai
07.2017 - 07.2021
- Responsible for processing Fund transfer payments on behalf of Citibank, along with handling client escalations and contributing to application testing.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Ensured accurate and timely processing of swift payments such as MT103, MT202, and MT202COV
- Utilized Flexcube, FX pulse, Norclear, Bankers Almanac and CITIFT applications as an end user
- Handled MIS documents and conducted activities including EOD, productivity charts, productivity hours, error reports.
- Scheduled and facilitated regular QCM meetings for quality assurance
- Attained the position of checker quickly.
- Reconciled client escalations, queries, and investigations related to payments from both internal departments and clients.
- Implemented rules to analyze and rectify errors in Non Systematic Payments, ensuring long-term resolution.
- Conducted training sessions for new hires
Education
Bachelor of Commerce -
Sri Kanyaka Parameswari College of Arts & Science, Madras University
Chennai05.2017
Skills
- Committed towards the day to day assigned tasks
- Possess good interpersonal and communication skills
- Good team player with analytical skills
- High potential in grasping things quickly
- Business process improvement
- Quality Assurance
- Workflow Analysis
- KPI Tracking
- Requirements Gathering
- Data Analysis
- Gap analysis
- User Acceptance Testing
- Scrum processes
- Presentation Skills
- Project Management
- Risk Identification
- Leading scrum meetings
- Agile Best Practices
- Customer requirements analysis
- Sprint Planning
- Cross-Functional Teamwork
- Test case development
- Acceptance criteria
Accomplishments
- Become a verifier in a short span of time (2 Years).
- Got appreciation and Star performer award for 3 Process automation and FT save.
- Got 4 appreciations from client to provide deliverables for good presentation.
- Got Star performer awards 11 times in 4 years.
- Got appreciation mail from the clients for prompt and timely responses.
Personal Information
- Father's Name: Kumaresan P R
- Date of Birth: 04/17/97
- Gender: Female
Affiliations
- Go on Hiking
- Art works
- Bridal make up and Mehandi
Certification
- Manual Testing
Languages
Tamil
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Business Analyst
Pershing India Operational services Private Limited
08.2022 - Current
Associate Analyst
Fidelity Investments
07.2021 - 07.2022
Process Associate
Tata Consultancy Services
07.2017 - 07.2021
- Manual Testing
Bachelor of Commerce -
Sri Kanyaka Parameswari College of Arts & Science, Madras University
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