Shantini Vandichalil
Senior Manager - Information technology - Cloud management
Bengaluru,Karnataka
Summary
Progressive, result-oriented, techno-functional executive with 21 year track record of successfully delivering projects for fortune 50 company. Expertise in multi cloud environment, application management and Infrastructure services. Prominent experience in Global Service delivery management, quality customer service, and commitment to excellence with enhanced productivity. Highly proven leader with strategic thinking, resourceful team player, and operational excellence. Core competencies include: Global Service Delivery Expert Strategic Planning and Control Business Relationship management Budget planning and control Delivery Transformation IT Optimization Infrastructure/Network Support Application Management Problem/Change management Cross Functional leadership Transition / Transformation People management/development
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Senior Manager - Information Technology
HP
Bengalure
01.2023 - Current
- Dynamic and seasoned Senior Program Manager with expertise in leading transformative initiatives in cloud and infrastructure environments.
- Adept at orchestrating large-scale projects leveraging cloud technologies such as AWS, Azure, or Google Cloud Platform, with a deep understanding of infrastructure architecture, deployment, and optimization.
- Skilled in building and leading high-performing teams, fostering collaboration, and navigating complex stakeholder landscapes.
- A visionary leader passionate about harnessing cloud and infrastructure to drive innovation, enhance scalability, and accelerate business growth.
- Successfully led cloud migration, automation, and infrastructure modernization initiatives, driving efficiency and cost savings.
- Delivered projects on time and within budget while ensuring alignment with business objectives and compliance standards.
- Spearheaded initiatives that optimized cloud infrastructure, enhancing performance and scalability.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Established an efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues.
- Implemented and maintained technology and software budget.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
Delivery Manager – Cloud Operations & Management
DXC Technology/Hewlett Packard
Bengalure
01.2002 - 01.2023
- Experienced IT Functional Delivery Manager overseeing cloud application maintenance in AWS/Azure, infrastructure, and network support.
- Managed global operations covering 340 applications, 20K servers, and 40K network devices.
- Adept at incident management, service delivery, and stakeholder engagement while ensuring high availability and performance.
- Strong leadership in process optimization, team development, and Lean Six Sigma implementation for operational excellence.
- Successfully delivered 20+ critical service levels as part of the SLA, ensuring high availability and timely ticket resolution.
- Implemented release and deployment processes for seamless onboarding and retirement of assets and infrastructure.
- Led major incident management, handling escalations and ensuring application and infrastructure performance.
- Built strong client relationships through effective reporting, stakeholder engagement, and financial communication.
- Managed and developed global teams, ensuring right skill sets, shift scheduling, and service delivery excellence.
- Prevented penalties by proactively addressing service level gaps and optimizing operational processes.
- Spearheaded Lean Six Sigma initiatives to improve incident resolution, major incidents, and change management.
- Successfully led finance domain application support and maintenance across multiple clients and global teams.
- Oversaw enterprise IT tools, monitoring tools (BPM, Sitescope), and ensured SLA compliance and asset performance.
- Managed legacy Order Management and Invoice Management systems in VAX/VMS environment.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Managed resources effectively to avoid unnecessary delivery delays.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Education
B.E - Electrical & Electronics Engineering
Kerala University
01.1991 - 01.1994
ITIL V3 foundation - undefined
EXIN
MCSD - .Net & Java certified professional
Skills
- Global Service Delivery Expert
- Business Relationship Management
- Service Delivery Management
- Delivery Transformation
- Budget planning and control
- IT Optimization & Efficiency
- Infrastructure/Network Support
- Application Management
- ITSM expert
- Cross Functional Leadership
- People management and development
- IT risk management
Core Competencies
- Global Service Delivery Expert
- Strategic Planning and Control
- Business Relationship Management
- Budget Planning and Control
- Delivery Transformation
- IT Optimization
- Infrastructure/Network Support
- Application Management
- Problem/Change Management
- Cross Functional Leadership
- Transition / Transformation
- People Management/Development
Timeline
Senior Manager - Information Technology
HP
01.2023 - Current
Delivery Manager – Cloud Operations & Management
DXC Technology/Hewlett Packard
01.2002 - 01.2023
B.E - Electrical & Electronics Engineering
Kerala University
01.1991 - 01.1994
ITIL V3 foundation - undefined
EXIN
MCSD - .Net & Java certified professional
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