Shanu Duggal
8700642231,DL
Summary
Results-oriented professional with 10 years of experience in sales and customer success. Expertise in leading cross-functional teams and implementing digital CRM solutions to enhance operational efficiency. Proven track record in launching new processes that improve client experience and deliver measurable business outcomes.
Overview
10
10
years of professional experience
Work History
Head – Projects & Client Operations
Allied Axis Business Solutions
Faridabad
07.2023 - 08.2025
- Spearheaded development and launch of custom app and CRM system, enhancing documentation efficiency.
- Designed and implemented comprehensive service processes for creative design and digital solutions.
- Led cross-functional team to ensure timely project delivery while tracking client satisfaction and payments.
- Conducted onboarding and training sessions to align team performance with KPIs and maintain quality.
Hearing Care Specialist
Hear.com/Audibene
Gurgoan
07.2020 - 05.2023
- Counseled patients on hearing issues, developing tailored solutions based on business requirements.
- Collaborated with audiologists to ensure precise fitting of products for clients.
- Resolved customer issues through effective coordination with technical support teams.
- Educated clients about hearing aid features and functionality.
- Managed client inquiries and scheduled appointments to enhance service efficiency.
Research and Country Advising Manager
Global Opportunities Pvt. Ltd.
07.2016 - 05.2020
- Monitored team performance and ensured adherence to reporting protocols.
- Conducted research on universities across multiple countries.
- Maintained Risk Assessment Process for students to identify potential issues.
- Facilitated team meetings to establish project goals and timelines.
- Trained & mentored junior staff, enhancing professional growth and unity.
Data Researcher
Eli Research India Pvt. Ltd.
07.2015 - 05.2016
- Executed e-mail appending to enhance database accuracy.
- Conducted data research from various sources to ensure completeness.
- Collaborated with cross-functional teams for data source validation.
- Trained junior researchers on effective data collection techniques.
Education
BBA II (Industry Integrated) -
DAV Institute of Management
Skills
- Project and workflow management
- Team leadership and collaboration
- Training and mentoring
- Client relationship management
- Performance tracking
- Process optimization and operational excellence
- Cross-functional coordination
- Scrum expertise
Professional Identity
Head of Project Delivery, Customer Support, and Sales
Areas Of Interest
- Professional Development
- Leadership & Teamwork
- Creativity & Innovation
- Technology & Data
- Service Excellence and Issue resolution
- Customer Journey Mapping & Escalation Management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Head – Projects & Client Operations
Allied Axis Business Solutions
07.2023 - 08.2025
Hearing Care Specialist
Hear.com/Audibene
07.2020 - 05.2023
Research and Country Advising Manager
Global Opportunities Pvt. Ltd.
07.2016 - 05.2020
Data Researcher
Eli Research India Pvt. Ltd.
07.2015 - 05.2016
BBA II (Industry Integrated) -
DAV Institute of Management