Shanu Kumar
Software Engineer
Ahmedabad
Summary
Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 4 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Technical Support Engineer
Salesforce
Hyderabad
07.2021 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Researched new tactics to better hone responses and shorten remediation times.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Helped Customer with their Custom Implementation
- Gave out of the box trainings to the customer who were new to the Platform
Associate Software Engineer
Accenture
Pune
06.2019 - 07.2021
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Wrote code and developed tools and integrations to meet cross-platform user needs.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reached working prototype stage of development quickly due to insight into user needs and requirements.
- Automated and implemented backup and recovery procedures for complex system that resulted in increased productivity.
- Implemented deployment and branching strategy from scratch for multiple project using different DevOps tools like Copado, Click Deploy, GIT (for Source control) and Jenkins.
Education
B.E - Electronic And Communication
L.D. College Of Engineering
Ahmedabad 09.2015 - 06.2019
Skills
GITHUB (Gitbash, soucretree, bitbucket)
HTML, CSS
Java and Apex Coding
Workflow, Process builder and Flow
C, C
GIT Branching Strategy
Jenkins
Click Deploy
Database programming (MySQL) Basics
SonarQube
Aura Component
Visualforce Page
Salesforce Marketing Cloud Administration
Email Marketing Automation
Journey Builder
Data segmentation and personalization
Marketing Cloud Connect
Mobile Studio
Content Builder
Automation Studio
Data Extensions and Data Management
Reporting and Analytics
Analytical Thinking and Data Interpretation
Problem Solving and Troubleshooting
Collaboration and Teamwork
Adaptability and Flexibility
Ability to resolve technical issues promptly
Certification
Copado Administrator
Timeline
Digital Marketing Certificate
11-2023
Salesforce Certified Advanced Administrator
10-2023
Salesforce Certified Associate
06-2023
Salesforce Certified Marketing Cloud Developer
10-2022
Salesforce Certified Marketing Cloud Consultant
05-2022
Salesforce Certified Marketing Cloud Administrator
09-2021
Salesforce Certified Marketing Cloud Email Specialist
08-2021
Technical Support Engineer
Salesforce
07.2021 - Current
Salesforce ADM 201 (Salesforce Certified Administrator)
02-2021
Flosum Administrator
12-2020
Copado Administrator
10-2020
Associate Software Engineer
Accenture
06.2019 - 07.2021
B.E - Electronic And Communication
L.D. College Of Engineering
09.2015 - 06.2019