Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareEngineer

Shanu Kumar

Software Engineer
Ahmedabad

Summary


Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 4 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.


Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
3
3
Languages

Work History

Technical Support Engineer

Salesforce
Hyderabad
07.2021 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Helped Customer with their Custom Implementation
  • Gave out of the box trainings to the customer who were new to the Platform

Associate Software Engineer

Accenture
Pune
06.2019 - 07.2021
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Wrote code and developed tools and integrations to meet cross-platform user needs.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Reached working prototype stage of development quickly due to insight into user needs and requirements.
  • Automated and implemented backup and recovery procedures for complex system that resulted in increased productivity.
  • Implemented deployment and branching strategy from scratch for multiple project using different DevOps tools like Copado, Click Deploy, GIT (for Source control) and Jenkins.

Education

B.E - Electronic And Communication

L.D. College Of Engineering
Ahmedabad
09.2015 - 06.2019

Skills

    GITHUB (Gitbash, soucretree, bitbucket)

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Certification

Copado Administrator

Timeline

Digital Marketing Certificate

11-2023

Salesforce Certified Advanced Administrator

10-2023

Salesforce Certified Associate

06-2023

Salesforce Certified Marketing Cloud Developer

10-2022

Salesforce Certified Marketing Cloud Consultant

05-2022

Salesforce Certified Marketing Cloud Administrator

09-2021

Salesforce Certified Marketing Cloud Email Specialist

08-2021

Technical Support Engineer

Salesforce
07.2021 - Current

Salesforce ADM 201 (Salesforce Certified Administrator)

02-2021

Flosum Administrator

12-2020

Copado Administrator

10-2020

Associate Software Engineer

Accenture
06.2019 - 07.2021

B.E - Electronic And Communication

L.D. College Of Engineering
09.2015 - 06.2019

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Shanu KumarSoftware Engineer