Shanupriya Kulthia
Kolkata
Summary
Results-oriented professional with strong track record of achieving business goals. Thorough understanding of how to enhance customer satisfaction levels. Delivers comprehensive service journey and adheres to set procedures.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior Sales Associate
Emeritus
10.2024 - 03.2026
- Achieved company targets by implementing successful sales strategies.
- Developed and maintained relationships with high-value clients to secure repeat business.
- Developed and maintained strong relationships with customers, leading to increased loyalty and repeat business.
- Provided support to customers in selecting products and services. with wide selection of products and services.
Academic Advisor
TimesPro
08.2023 - 08.2024
- Counselled students in career planning, job placement and academic goals.
- Counselled students working through educational, personal and behavioural problems.
- Conducted regular follow-up with students to assess satisfaction with advising services and identify areas for improvement.
- Developed deep understanding of company's educational products and services to guide learners in upskilling based on their backgrounds and experiences.
- Processed educational transactions, including pre-registration, drops, adds and withdrawals, ensuring accurate and timely completion for students.
Academic Counselor
upGrad
India
10.2021 - 08.2023
- - Advised students and professionals on university policies, procedures, and deadlines to ensure understanding of academic standing, financial aid, and appeals processes.
- - Collaborated with program managers and senior team to align program curriculum with institutional goals.
- - Managed portfolio generating over 2.5 crore in revenue through effective client engagement and strategic planning.
Senior Academic Advisor
upGrad
Kolkata, West Bengal
10.2022 - 07.2023
- - Collaborated with team to achieve project goals, leading meetings to ensure clear communication of objectives, updates, and feedback. Reviewed deliverables and provided constructive feedback to ensure high-quality outcomes while assessing training needs and recommending development opportunities for team members.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Digital Marketing Specialist
Carpediem Events
Kolkata, West Bengal
01.2021 - 07.2021
Sales Manager
Zomato
Pune, Maharashtra
10.2020 - 12.2020
Senior business development executive
Weddingz.in
Kolkata, West Bengal
12.2019 - 07.2020
Sales And Marketing Intern
Incanus Technologies Pvt Ltd
Kolkata, West Bengal
06.2019 - 07.2019
- Developed referral-based sales opportunities by maintaining rapport with existing customers.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Managed customer expectations through strategic communications, facilitating navigation of sales processes.
- Facilitated communication between the marketing and sales departments, ensuring alignment on goals and strategies.
- Helped marketing teams with daily administrative duties, including generating campaign reports and updating CRM databases.
Summer Internship
3rd Life
Kolkata, West Bengal
04.2019 - 06.2019
Digital Marketing Trainee
LAUGH OUT LOUD VENTURES PRIVATE LIMITED
Kolkata Area
04.2019 - 06.2019
President - Kalyani Youth Leadership Forum
Globsyn Business School
Kolkata, West Bengal
03.2019 - 01.2021
Education
Master of Business Administration - MBA - Marketing
Globsyn Business School
01-2020
Bachelor of Commerce - BCom - Accounting and Finance
Bhawanipur education society college
01-2017
Skills
- Sales strategy
- Target achievement
- Data Analysis
- Customer relationship management
- Data Analysis
- Team leadership
- Excellent communication
- Revenue generation
Languages
Hindi
English
Certification
- Marketing Strategy Fundamentals
- IAB Digital Marketing and Media Foundations Certification
- Digital Skills - Social Media
- Marketing Research Fundamentals
- Six Sigma Yellow Belt
Custom
- Six Sigma Application in the Real World
- Marketing at the age of Trump
- Designing Marketing Campaign
- Digital Banking and Innovation
Timeline
Senior Sales Associate
Emeritus
10.2024 - 03.2026
Academic Advisor
TimesPro
08.2023 - 08.2024
Senior Academic Advisor
upGrad
10.2022 - 07.2023
Academic Counselor
upGrad
10.2021 - 08.2023
Digital Marketing Specialist
Carpediem Events
01.2021 - 07.2021
Sales Manager
Zomato
10.2020 - 12.2020
Senior business development executive
Weddingz.in
12.2019 - 07.2020
Sales And Marketing Intern
Incanus Technologies Pvt Ltd
06.2019 - 07.2019
Summer Internship
3rd Life
04.2019 - 06.2019
Digital Marketing Trainee
LAUGH OUT LOUD VENTURES PRIVATE LIMITED
04.2019 - 06.2019
President - Kalyani Youth Leadership Forum
Globsyn Business School
03.2019 - 01.2021
Master of Business Administration - MBA - Marketing
Globsyn Business School
Bachelor of Commerce - BCom - Accounting and Finance
Bhawanipur education society college