Sharad Bengani
Kolkata
Summary
Dynamic Project Manager with extensive experience at HSBC, excelling in Change Governance and IT Operations. Proven leadership in driving service quality assurance and implementing effective change management strategies. Skilled in reporting and dashboards, enhancing operational efficiency and client satisfaction. Recognized for delivering impactful solutions in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER, CHANGE GOVERNANCE AND IT OPERATIONS LEAD
HSBC
Kolkata
12.2020 - Current
- Led Change Governance and Review initiatives, including running CAB calls and ensuring secure deployment of infrastructural changes.
- Change Reviews and dashboards for leadership insights.
- Service Quality Assurance for IT changes, incidents and problems.
- Service Delivery Lead for the Patch Remediation and Quarantine process.
TECHNICAL SERVICES MANAGER, ITID CLIENT SERVICES
HSBC
Kolkata
12.2016 - 11.2020
- Led a cross-regional team of desktop support engineers handling laptops, tablets, mobile devices, and BYOD across business units.
- Delivered both people and process management while ensuring SLA adherence and customer satisfaction.
ASSISTANT MANAGER, GLOBAL IT HELPDESK
HSBC
Kolkata
03.2013 - 11.2016
- Spearheaded the implementation of the chat support model, enhancing resolution speed and support capacity.
QUALITY LEAD, GLOBAL IT HELPDESK
HSBC
Kolkata
03.2013 - 11.2016
- Handled quality audits, root cause analysis, survey feedback, and MI reporting to drive continuous improvement.
SALES MANAGER, RETAIL SALES
MetLife India Ltd
03.2010 - 02.2013
- Job profile included generating business by selling Insurance products through a team of Financial Advisors and maintaining long term relationship with customers.
- Responsibilities included Training, Licensing and activation of new agents and maintaining productivity of existing agents.
ANALYST, IT OPERATIONS
HSBC
Kolkata
10.2006 - 02.2010
- Delivered first-line support for internal and external clients, resolving technical issues and escalating complex queries.
Education
Post Graduate Diploma - Business Management
Indian Business Academy
Bangalore01.2006
B.Com (Hons.) -
The Bhawanipore College
Kolkata01.2003
Higher Secondary - Class XII
The Bhawanipore College
Kolkata01.2000
ICSE - Class X
St Thomas Boys' School
Kolkata01.1998
Skills
- Leadership
- Project Management
- Change management
- Incident Management
- Quality Assurance
- Service Governance
- Reporting and Dashboards
Websites
Certification
- SCRUM MASTER
- ITIL Intermediate
- PMP trained
- Service Now (Intermediate)
Hobbies and Interests
- Travel the world
- Photography
- Travel related miles and points enthusiast
Languages
- English
- Hindi
- Bengali
Timeline
PROJECT MANAGER, CHANGE GOVERNANCE AND IT OPERATIONS LEAD
HSBC
12.2020 - Current
TECHNICAL SERVICES MANAGER, ITID CLIENT SERVICES
HSBC
12.2016 - 11.2020
ASSISTANT MANAGER, GLOBAL IT HELPDESK
HSBC
03.2013 - 11.2016
QUALITY LEAD, GLOBAL IT HELPDESK
HSBC
03.2013 - 11.2016
SALES MANAGER, RETAIL SALES
MetLife India Ltd
03.2010 - 02.2013
ANALYST, IT OPERATIONS
HSBC
10.2006 - 02.2010
Post Graduate Diploma - Business Management
Indian Business Academy
B.Com (Hons.) -
The Bhawanipore College
Higher Secondary - Class XII
The Bhawanipore College
ICSE - Class X
St Thomas Boys' School
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