Sharadshree Roychoudhury
Chandannagar
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability with a proven track record of quickly mastering and applying new skills. Committed to leveraging strengths to drive team success and contribute significantly to organizational growth. A strong focus on collaboration and continuous improvement ensures a positive impact in any work environment.
Overview
13
13
years of professional experience
Work History
Front Office Executive
Lalam Lifesciences Private Limited
03.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Front Office Executive
Team United Marketing Private Limited
04.2019 - 02.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
CCSR
SNC Yamaha Motors
06.2017 - 12.2018
- Managed high-volume call queues while maintaining quality service standards.
- Analyzed service trends to identify areas for process optimization and efficiency gains.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CCE
USG Automobile Pvt. Ltd.
12.2015 - 04.2017
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Office Assistant
Webel Techno I.T Academy
01.2013 - 04.2015
- Managed scheduling and coordination of office activities, enhancing workflow efficiency.
- Assisted in maintaining office supplies inventory, facilitating uninterrupted operations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
M.A - English
Burdwan University
01.2013
B.A (Hons.) - English
Hooghly Women’s College
01.2011
XII - Humanities
Hooghly Girls’ High School
Hooghly, West Bengal01.2008
X - General
Hooghly Girls’ High School
Hooghly, West Bengal01.2006
Skills
- Supportive interpersonal skills
- Effective team collaboration
- Customer support
- Analytical problem-solving
- Detail-oriented approach
- Open to new challenges
- Effective multitasking
- Proficient in computer applications
- Effective organizational skills
- Effective verbal communication
- Analytical decision-making
PERSONAL INFORMATION :
Bengali, English & Hindi
Timeline
Front Office Executive
Lalam Lifesciences Private Limited
03.2022 - Current
Front Office Executive
Team United Marketing Private Limited
04.2019 - 02.2022
CCSR
SNC Yamaha Motors
06.2017 - 12.2018
CCE
USG Automobile Pvt. Ltd.
12.2015 - 04.2017
Office Assistant
Webel Techno I.T Academy
01.2013 - 04.2015
B.A (Hons.) - English
Hooghly Women’s College
XII - Humanities
Hooghly Girls’ High School
X - General
Hooghly Girls’ High School
M.A - English
Burdwan University
Declaration:
I hereby declare that all the information furnished above is true.