Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharan Kasturi

Hyderabad

Summary

Inventive Technical Support Representative eager to find novel and productive solutions for each customer's issue. Independent provider of individualized customer care. Adapts to unique complaints and queries by performing independent research.

Overview

4
4
years of professional experience

Work History

Accountant Executive

BACKWARD CLASSES CENTER fOR EMPOWERMENT
Hyderabad
08.2017 - 08.2018
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Gathered financial information, prepared documents, and closed books.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting,
    donating and cash and banking reconciliations.
  • Set up and improved accounting systems and processes to meet business needs and maximize
    operational success.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Provided clerical support to all accounting professionals in department.
  • Helped prepare month-end, quarterly and year-end closings.

Content Analyst

Concentrix Daksh India Pvt Ltd
Hyderabad,Telangana
08.2018 - 09.2019
  • Determined readiness of written pieces, made changes and approved final versions for publication.
  • Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
  • Investigated and resolved issues regarding content reported for account support and safety.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Served customers and followed outlined steps of service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Managed content distribution to online channels and social media platforms.
  • Streamlined functions by developing and implementing processes and task management ticket systems.

L1 Technical Support Associate

WIPRO
Hyderabad,Telangana
09.2019 - 03.2020
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Proficiency in Windows /Mac OS
  • Configured hardware, devices and software to set up work stations for employees.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.


Technical Support Associate

MediaMint .Pvt.Ltd
Hyderabad,Telangana
09.2020 - 04.2021
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.


Education

Bachelor of Science - Computer And Information Sciences

St.Mary's Yousfguda
Hyderabad
10.2017

Skills

  • Help Desk Support
  • Troubleshooting and Diagnostics
  • System Administration
  • Remote Problem Resolution
  • Automated installation software
  • Operating Systems(Windows/Mac Os)

Timeline

Technical Support Associate

MediaMint .Pvt.Ltd
09.2020 - 04.2021

L1 Technical Support Associate

WIPRO
09.2019 - 03.2020

Content Analyst

Concentrix Daksh India Pvt Ltd
08.2018 - 09.2019

Accountant Executive

BACKWARD CLASSES CENTER fOR EMPOWERMENT
08.2017 - 08.2018

Bachelor of Science - Computer And Information Sciences

St.Mary's Yousfguda

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Sharan Kasturi