Sharan Naga
Vadodara Gujarat
Summary
Dynamic leader with 24+ years of extensive experience in International & Domestic Business, including CSR Initiatives. Experienced Professional in Handling Startups, BPOs, Training Centers in operations, Sales, Customer service and Training, specializing in driving performance improvements and enhancing operational efficiency. Proven expertise in developing targeted training programs and strategic initiatives that elevate employee engagement and customer satisfaction. Strong analytical skills facilitate the monitoring of key performance indicators, leading to effective decision-making and resource optimization. Committed to fostering a culture of continuous improvement and excellence within teams, ensuring alignment with organizational goals and compliance standards. Highly adept in managing diverse teams, spearheading process enhancements, and achieving substantial cost reductions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Training & Operations
TRIWAY INIDA
Vadodara
06.2024 - Current
- Managing center operations, and providing leadership in strategic and operational business planning.
- Provides strategic leadership for Operations, Business Development, and Training.
- Responsible for the complete center development. Supervised day-to-day operations of the center, ensured excellent customer service, and coordinated with human resources and regional leadership to complete employee hiring, counseling, discipline, performance evaluations, and dismissals, and responded to requests and inquiries.
- Designing and implementing employee performance improvement plans if metrics fall below set benchmarks.
Education
BSC - Computers
OSMANIA UNIVERSITY
01.2000
Skills
- Lean Six Sigma - White Belt
- Strategic Leadership
- Management Skills
- Center Management
- Excellent Communication Skills
- Training & HR
- Operations
- Customer Service
- Sales
- Business Development
- Performance Management
- Analytical Thinking Skills
- Critical thinking and problem solving
- Initiative and Problem-solving Abilities
- Revenue Growth
- Budgeting
- Forecasting
- Cost Reduction
- Highly organized and efficient
- Decision Making
- Detail Oriented
- Data Management
Certification
- HR Management
- Communications Skills
- Export and Import Management
- Supply Chain Management
- Ware House Operations
Extracurricular Activities
Adventure Sports Trained Instructor in Rock Climbing, Rappelling Etc.
Timeline
Head Training & Operations
TRIWAY INIDA
06.2024 - Current
BSC - Computers
OSMANIA UNIVERSITY
Similar Profiles
S. Jagath RachaganS. Jagath Rachagan
)Accountant and Billing Executive(NON IT PLATFORM) at TRIWAY CONTAINER FREIGHT STATION PRIVATE LIMITED a)Accountant and Billing Executive(NON IT PLATFORM) at TRIWAY CONTAINER FREIGHT STATION PRIVATE LIMITED a
Soneeth Roy ManojSoneeth Roy Manoj
Company Enabler at Triway Private LimitedCompany Enabler at Triway Private Limited
Abdiaziz Hasssan MohamedAbdiaziz Hasssan Mohamed
Administrative Assistant at Triway General ServiceAdministrative Assistant at Triway General Service
Patel Mansi Avinash Patel Mansi Avinash null
Medical Officer at Sub District Hospital Jambusar and CHC PorMedical Officer at Sub District Hospital Jambusar and CHC Por
