Sharanya P
Bangalore
Summary
Detail-oriented professional with expertise in service enhancement and data analysis. Recognized for fostering collaboration among diverse teams to resolve challenges and improve outcomes. Eager to contribute to initiatives that drive customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Kotak Mahindra Bank
Assistant manager ( product support team)
Bangalore
10.2023 - Current
- Executed day-to-day duties with accuracy and efficiency to support team objectives.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
HDFC BANK
Sales officer
Bangalore
02.2022 - 08.2023
- Delivered exceptional service through face-to-face and phone interactions, contributing to positive customer experiences.
- Assisted customers with requests, addressing inquiries to boost satisfaction.
- Identified customer needs to enhance service delivery and satisfaction.
- Collaborated with cross-functional teams to support project completion and align with organizational objectives.
- Provided support and guidance to colleagues, fostering a collaborative workplace.
Education
Bachelor of Commerce - Accounting And Taxation
ST Anne's Degree College For Women
Bangalore 05-2021
SSLC - Common
INDIRANAGAR PRIMARY SCHOOL
Bangalore 05-2015
HEBA - Commerce
Indiranagar Composite PU College
Bangalore Skills
- Customer relationship management
- Client communication
- Client outreach
- Product knowledge
- Service enhancement
- Project collaboration
- Data analysis
- Process improvement
- Feedback implementation
- Conflict resolution
- Problem solving
- Time management
- Innovative thinking
- Financial documentation
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Timeline
Kotak Mahindra Bank
Assistant manager ( product support team)
10.2023 - Current
HDFC BANK
Sales officer
02.2022 - 08.2023
Bachelor of Commerce - Accounting And Taxation
ST Anne's Degree College For Women
SSLC - Common
INDIRANAGAR PRIMARY SCHOOL
HEBA - Commerce
Indiranagar Composite PU College