Sharath Deena
Bengaluru
Summary
Intend to build a career in enabling environment that helps to enhance my skill set, utilize my potential for the growth of the organization. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Experis IT PVT LTD
Bengaluru
04.2023 - Current
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Arrange conference, meeting, or travel reservations for office personnel.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet/company policies.
- Prepare and mail checks. .
- Meet with individuals, special interest groups and others on behalf of executives, committees, and boards of directors.
- Proactive Calendar Management for a effective work life balance.
- Maintain MD's expenses and timesheet.
- Organized and coordinated conferences and monthly meetings.
Customer Service Analyst
Accenture Solutions Pvt. Ltd
Bangalore
09.2016 - 03.2023
- 5 years of experience in Insurance domain in Business Process Operations
- 1 Year of experience in Handling Home claims and 3.8 years of experience in Motor Insurance Debt collections
- Ability to work in multisite projects with distributed teams in Asia supporting clients in U.K
- Served in multiple roles as a Handler and Subject Matter Expert.
- Experience in work allocation to team members and daily/weekly reporting to Leadership
- Mentoring and driving the team to achieve/deliver high quality deliverables/results
- Ability to train and motivate the team
Education
Bachelor of Commerce - Commerce
Bangalore University
06.2016
Skills
- Excellent Analytical, problem solving, Quick learning and co-ordination skills
- Hard Worker, Good Listener and Self-Confident
- Always open to learn and explore new technology and domain
- Internal client application/tool
- Quality Control
- MS Word
- MS Excel
- MS Power point
- Meeting Planning
- Expense Reporting
- Scheduling
Accomplishments
- Always been rated in the top 5% of the Employee population and a Distinctive Achiever
- Accenture Encore Award Winner in 2 financial years
- Star of Business Award in 3 consecutive quarters
- Successfully trained a new batch for Debt collection in the month of March-2018 and Sep 2019
Personal Information
Date of Birth: 11/19/95
Marital Status: Single
Hobbies and Interests
Cricket, Music, Movies & Gaming
Projects
Royal and Sun Alliance, Bangalore, Karnataka, Home and Motor Insurance, 20+, Customer Service Analyst, Technical Specialist, Handling Home Claims & Motor Insurance Debt collections Responsible for handling the Third-party Insurance company queries via email and outbound calls and recover our debts Completing financial task and posting payments to relevant claims End to end actions in collecting debts and closing file Resolving process queries of teammates and clients Authorizing payment raised by Handlers Handled the team in the absence of team leader by allocating work, maintaining daily reports, and reporting to clients
Languages
Kannada
First Language
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Timeline
Executive Assistant
Experis IT PVT LTD
04.2023 - Current
Customer Service Analyst
Accenture Solutions Pvt. Ltd
09.2016 - 03.2023
Bachelor of Commerce - Commerce
Bangalore University
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