Summary
Overview
Work History
Education
Skills
Timeline
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Sharath J

Bengaluru

Summary

Results-driven professional with a strong background in client onboarding and trade automation, skilled in using FTP, SFTP, and SQL to enhance operational efficiency. Proven ability to collaborate with cross-functional teams and deliver exceptional customer service. Seeking to leverage expertise in a dynamic new role to drive process improvements and client satisfaction.

Overview

10
10
years of professional experience

Work History

Delv Software Engineer

Mphasis
Bengaluru
11.2021 - Current
  • Led client Onboarding process for Prime Brokerage clients, reducing onboarding time by streamlining communication and proactively gathering client requirements in a single step.
  • Managed end-to-end onboarding of new clients. providing customized rollups, scheduled reports and ensuring timely delivery of all required services.
  • Spearheaded trade automation for equities, bonds, options, swaps, and FX, increasing operational efficiency and ensuring timely T + 1 reporting and reconciliation.
  • Manage group email boxes to ensure queries are resolved/responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring the client satisfaction is maintained.
  • Collaborated with the internal teams (IT, Operations, Compliance) to automate trade capture and settlement, improving data accuracy and minimizing manual intervention.
  • Provided ongoing client-facing support, troubleshooting issues related to report delivery and data accuracy, and proactively managing client expectations.
  • Provide website access to clients and admins which include Enabling user access setup / Neo Access setup.
  • Utilized tools such as Neo Access, Tumblweed and Axway to facilitate secure file transfers and ensure client data integrity.

Assistant Engineer

Ericsson
Bengaluru
11.2014 - 02.2019
  • In the role of Assistant Engineer at Ericsson, responsibilities included supporting engineering projects through effective collaboration and problem-solving.
  • Engaging with various teams facilitated the timely resolution of technical issues and ensured adherence to quality standards.
  • This position also involved documenting processes and contributing to continuous improvement initiatives.
  • Assisted in the design and implementation of engineering solutions to enhance operational efficiency.
  • Participated in quality assurance activities to maintain high standards in project deliverables.
  • Facilitated communication between teams to streamline project workflows.
  • Contributed to the development of technical documentation for internal processes.
  • Supported project management efforts to ensure adherence to timelines and budgets.

Education

B.E - Information Science

City Engineering College
Bengaluru

Skills

  • Automated Reporting
  • MySQL
  • FTP
  • SFTP

Tumblweed, Axway, Neo Access, Excel

Timeline

Delv Software Engineer

Mphasis
11.2021 - Current

Assistant Engineer

Ericsson
11.2014 - 02.2019

B.E - Information Science

City Engineering College

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Sharath J