SHARATH KUMAR

• Verify that entities have a name, date of birth (individual account holders), address and an identification number for each account holder
• Obtain or oversee acquisition of identity of beneficial owners of entities holding accounts
• Rate risk level of account holders based on factors such as geography, nature of business, reliance of entity on cash transactions, products and services used and source of funds
• Retrieve supplemental information about customers as required by law
• Classify customers as “Politically Exposed Persons” based on regulatory criteria and guidelines
• Examine information concerning foreign individuals or entities opening or maintaining accounts
• Research on periodic basis activities of customers, using the public domain, services
• Update information on ownership of institutional or organizational customers
• Track “Know-Your-Customer” files and deposits, withdrawals and other customer transactions and activities
• Report suspicious activity by customers to compliance officers and other leadership in the institution
• Analyze the business model to see whether more action is necessary to comply with the AML policy and licensing requirements
• As well as if it fits the specified use case
• Conducting an in-depth AML analysis on system-generated alerts (Top drivers – High-risk jurisdiction, cash transactions, rapid movement of funds, structuring of funds, reactivation of the dormant accounts
• Well-versed in identifying risk and repost writing depending on country detection scenario
• Monitor the transactions of various entity types
• (Investment management companies, Banks, funds, partnerships, Trusts, Individuals, Limited Liability Companies, Public limited companies, Private limited companies, etc.) Monitor transactions of worldwide customers
• Mainly monitor transactions of the US correspondent bank
• Disposition of all the risk events that have been triggered
• Include supporting evidence and share the rationale within the case management system promptly and ensure efficient identification and monitoring of suspicious activities and transactions
• Review and analyze underlying data gathered opposite Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking, and other red flags to assess whether the alert should be recommended for escalation or to be closed with no further action
• Identify connected parties, particularly for cross-border transactions
• Identify the Source of Funds (SOF) and Destination of Funds (DOF)
• Ensured compliance with (AML) policies and regulations by assessing/analyzing risk events to identify unusual customer behavior by escalating unusual patterns by the procedure laid down in the triple AAA (Assess –Analyze-Act) process and Country Addendum
• Screening for Individuals, Politically Exposed Persons (PEP), Entities, etc
• And if suspicious activity is found, it will be reported to the next level (L2)
• Assist the Compliance team in filing SAR and provide the required information for further investigation
• Composed findings clearly and concisely; conducted due diligence research on Lexis Nexis, World-Check, Acuity, Mantas, ECM, ECDD+, and other external websites
• Monitoring Applications and Search Tools: ECM - Enterprise Case Management Arachnys Quantexa Lexis Nexis Watchlist Flex cube & Finacle Oracle (ECM)

• · Knowledge in payment such as Society for Worldwide Interbank Financial Telecommunications (SWIFT), as we are dealing in correspondent bank all the payment are made in SWIFT, based on the SWIFT message type such as MT 101. MT 102, MT 110 etc.
• · Gather all document data related to individuals, companies, and funds, such as alerting activity, account details, transaction records, KYC info, PEP status, adverse media, and other necessary information for investigation purposes. Systematically analyze transaction behavior and provide suitable recommendations based on evidence provided.
• · Record all alerts, along with supporting data, analysis, and recommendations for escalation or closure, promptly and in line with the firm's quality guidelines. Maintain a connection with AML Investigations units to facilitate effective communication and information transfer for case inquiries.
• · Verifying the KYC documents as per the regulatory norms for opening the new relationship with the Bank.
• · Expert Knowledge in Collections , Dispute Management, Transaction monitoring
• · Managing the Portfolio of 35K Clients and resolving the issues and Service satisfaction post the Final Invoice
• · Monitor customer account for the nonpayment, delayed payment and other irregularities and make collection contact through phone calls/mails etc (O2C)
• · Screening the Customer details by performing CDD, EDD, SLFV etc
• · Handling on the BO complaints/Escalation in order to the Re-KYC and Profile due updation
• · Collaborate the Data from Alerts Team ( Risk Management and Internal Audit ) to direct compliance issued to existing channels for Investigation and resolution
• · Authorizer - Branch Operations and Customer Service
• · Performing the Due Diligence on the customer profile in order alerts raised by AML Team
• · Complaints handling which is escalated to BO/RBI
• · Processing of Letter of Credit (Issuance, Advising, Document Examination, Discounting, Payments and Settlements), Documentary Collection.
• · Negotiation on the RTFX rates with Customer and Client by pursuing more of the Export Import Business
• · Authorization of the Deals though Deal Pro Portal

· Responsible for managing and mitigating money laundering, sanctions, terrorist financing and any other fraud related risk posed by the correspondence bank and retail customers relationship held with SCB.

· Review and analyze with the data gathered related to Anti-Money Laundering (AML), Terrorist Financing (TF), Human Trafficking (HT) and red flags- casinos, MSBs to assess whether the alert should

· be recommended for escalation or to be closed with no further action.

· Screens customers, prospects transactions against various regulatory reporting lists and regionally based sanctions watch lists.

· Collecting all the document data (individual, company, funds) including alerting activity, account information, transactional data, KYC information, politically exposed person (PEP) status, adverse media and any other required information to assist in the investigation. Analyze the transaction behavior systematically by providing appropriate recommendations for disposition of alerts with the related document as evidence.

· Documenting all alerts, including supporting data, analysis as well as escalation or close recommendation rationale within the case management system in a timely manner and consistent with the firm's quality standards. Having a relationship with AML Investigations units for the effectively communicate and transfer information for case investigations.

· Participate in new, ongoing projects related to AML with other matters required. Experienced quality reviewing/ testing the work of others to ensure quality standards and expectations are always met. Participate in User Acceptance Testing (UAT) cycles for new system enhancement.

· Wide Knowledge & understanding of BSA & USA PATRIOT Act, OFAC Sanctions Programs matters to products, operations, and business colleagues. Liaise with internal, external auditors, regulators to ensure that all requests and any issues are addressed in a timely and accurate manner.

· Knowledge in payment such as Society for Worldwide Interbank Financial Telecommunications (SWIFT), as we are dealing in correspondent bank all the payment are made in SWIFT, based on the SWIFT message type such as MT 101. MT 102, MT 110 etc.

· As a Senior Analyst in the operation department in a Retail branch, I had to: Be the face of the bank & conduct error free financial transactions. Ensuring Satisfactory branch audit.

· Adhering to RBI guidelines, Standard banking guidelines and see to that no deviation occurs in the transactions.

· Providing best customer service, assisting, and guiding them with the varied online products, apps of the bank and making them comfortable with the online banking service.

· Dealing with Forex transactions which includes FCY cash, Cheques, Inward & outward remittances and with multi currency card loading & cash out process.

· Monitoring High value, Suspicious and fraudulent transactions on finding such transactions taking necessary steps to file & report such cases.

· Cross sell of products & services. Get referrals from existing customer & contributing to meet self and branch business targets.

· Clear & Qualify all the regular assessments conducted by the bank before the specified date for completion which are on new updates of bank and RBI guidelines.

· Reporting of any suspicious transaction to cluster head.

· Handling Enquiries related loans, cards payments, accounts.

· Preparing EOD reports which is being communicated to Country Processing Payment.

· Completing consistently the daily work without any escalation or Error and ensuring timely escalation of issues, concerns, and problems to immediate superior without making any delay

• Developed comprehensive process documentation for various procedures within the department, fostering consistency across team operations.
• Implemented new software tools for better data analysis, enabling faster identification of patterns and trends in customer feedback.
• Participated in regular internal audits as part of ongoing quality assurance initiatives designed to maintain compliance with industry regulations.
• Monitored performance metrics to ensure consistent quality of services provided, identifying trends and recommending improvements as needed.
• Maintain a stable customer base in order to increase the overall business
• High attention to detail accuracy as well as customer service orientation
• Ensure compliance with Banking Rules Regulations and Procedures and Adherence to KYC guidelines and clean note policy
• Responsible for high quality service, customer relationship management, Que management
• Responsible for cash and customer transactions, Cash, Receipts payments and Cash balancing

· Processing of RTGS NEFT and internal transfer.

· Managing the teller counter operations and as well as customer service.

• Increased customer satisfaction by providing timely and accurate banking services.
• Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
• Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
• Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
• Handling the high escalation which customer threatens to escalate to RBI and Ombudsman
• Handling the Private banking client and Priority clients on all the products Assets and liabilities (CASA, Mortgages, Cards)
• Handling the clients from South Asia (i.e., UAE, SINGAPORE, MALAYASIA)
• Checking on the internal operational risks
• Converting the Leads into disbursal of Business banking (SME, OD Account)
• Assisting the clients on the Digitalization through WebEx Session in order to use the Online Portal.
• Training the new officers on the customer engagement programs as part of Gaudium Training
• IRDA IC33 Certified