Putty
Shubha KJ
IT Analyst
Bengaluru
Summary
Dynamic IT Analyst with proven expertise at TCS Pioneer, ITPL, excelling in IT troubleshooting and client relations. Successfully led server migration projects and enhanced system functionalities through strategic analysis. Proficient in shell scripting and ITIL framework, delivering impactful solutions that drive operational efficiency and improve user satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Analyst
TCS Pioneer, ITPL
Bengaluru
01.2020 - Current
- Collaborating with cross-functional teams and client to gather requirements for system enhancements.
- Providing expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Played key role in successful migration of server. Involved in configuration and network related changes and troubleshooting.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked on major incidents and changes implementations using service servicenow.
- Worked on creating powershell scripts for report automations.
- Worked on creating and scheduling cronjobs for report and log backups.
- Handling deployment of applications using configuration tool puppet and powershell scripts.
- Having basic knowledge on .yaml files and their modifications according the requirement.
- Working on setting up monitoring alerts for server and application using microsoft azure.
- Working on application testing along with business team.
Education
Bachelor of Engineering - Electronic Engineering
VTU
Bengaluru, India 06.2015 - 06.2019
Skills
IT troubleshooting
Risk assessment
ITIL framework
Test planning and documentation
IT service management
Client relations
Unix
Shell scripting
Software
JIRA
Service-now
Microsoft azure
SSMS
GIT
Timeline
IT Analyst
TCS Pioneer, ITPL
01.2020 - Current
Bachelor of Engineering - Electronic Engineering
VTU
06.2015 - 06.2019
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