Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Shubha KJ

IT Analyst
Bengaluru

Summary

Dynamic IT Analyst with proven expertise at TCS Pioneer, ITPL, excelling in IT troubleshooting and client relations. Successfully led server migration projects and enhanced system functionalities through strategic analysis. Proficient in shell scripting and ITIL framework, delivering impactful solutions that drive operational efficiency and improve user satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

IT Analyst

TCS Pioneer, ITPL
Bengaluru
01.2020 - Current
  • Collaborating with cross-functional teams and client to gather requirements for system enhancements.
  • Providing expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Played key role in successful migration of server. Involved in configuration and network related changes and troubleshooting.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Worked on major incidents and changes implementations using service servicenow.
  • Worked on creating powershell scripts for report automations.
  • Worked on creating and scheduling cronjobs for report and log backups.
  • Handling deployment of applications using configuration tool puppet and powershell scripts.
  • Having basic knowledge on .yaml files and their modifications according the requirement.
  • Working on setting up monitoring alerts for server and application using microsoft azure.
  • Working on application testing along with business team.

Education

Bachelor of Engineering - Electronic Engineering

VTU
Bengaluru, India
06.2015 - 06.2019

Skills

IT troubleshooting

Risk assessment

ITIL framework

Test planning and documentation

IT service management

Client relations

Unix

Shell scripting

Software

Putty

JIRA

Service-now

Microsoft azure

SSMS

GIT

Timeline

IT Analyst

TCS Pioneer, ITPL
01.2020 - Current

Bachelor of Engineering - Electronic Engineering

VTU
06.2015 - 06.2019
Shubha KJIT Analyst