Putty
Dynamic IT Analyst with proven expertise at TCS Pioneer, ITPL, excelling in IT troubleshooting and client relations. Successfully led server migration projects and enhanced system functionalities through strategic analysis. Proficient in shell scripting and ITIL framework, delivering impactful solutions that drive operational efficiency and improve user satisfaction.
IT troubleshooting
Risk assessment
ITIL framework
Test planning and documentation
IT service management
Client relations
Unix
Shell scripting
Putty
JIRA
Service-now
Microsoft azure
SSMS
GIT