Sharath Reddy Challabotla
Nalgonda
Summary
Dynamic backend support professional with a proven track record at Rolang Technologies, excelling in problem troubleshooting and customer relationship management. Recognized for enhancing team performance through effective communication and innovative solutions, while achieving significant cost savings and exceeding customer satisfaction. Adept at collaborating with cross-functional teams to drive project success.
Overview
2
2
years of professional experience
4027
4027
years of post-secondary education
Work History
Backend support
Rolang technologies
Hyderabad
04.2023 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Technology - Mechanical Engineering
Ramananda Engineering College
Nalgonda 09.2012 - 06.2016
Gouthami Junior College
Nalgonda Vivekananda Vidyalayam
Nalgonda Skills
- Problem troubleshooting
- Technical support
- Customer relationship management
- Team collaboration
- Cross-functional communication
- Effective communication
- Teamwork and collaboration
- Training & Development
- Project planning
Languages
English
First Language
Hindi
Beginner
A1
Telugu
Beginner
A1
Roles and responsibilities
Monitoring & Incident Management Monitor production systems (servers, APIs, databases) for availability, performance.
• Respond to incidents/alerts; triage, root‑cause analysis, apply fixes.
• Escalate issues when required; coordinate incident response.
Troubleshooting & Bug Fixing
Diagnose backend faults (e.g. slow APIs, database timeouts, server crashes).
• Debug code, logs, stack traces, performance logs.
• Apply fixes or rollback patches where needed.
• Work with DevOps / infrastructure if issues are infra‑related.
Deployment Support / Releases
Assist or coordinate rolling out backend releases or patches.
• Validate releases / migrations in staging / production.
• Support rollback if issues are found.
• Use and maintain tools: log aggregators, metrics dashboards, tracing tools.
Timeline
Backend support
Rolang technologies
04.2023 - 09.2025
Bachelor of Technology - Mechanical Engineering
Ramananda Engineering College
09.2012 - 06.2016
Gouthami Junior College
Vivekananda Vidyalayam