Summary
Overview
Work History
Education
Skills
Interests
Timeline

Sharbani Bhattacharya

Client Acquisition Manager
New Delhi,South West Delhi

Summary

Enthusiastic sales manager eager to contribute to team success through hard work, attention to detail,and excellent organizational skills. Clear understanding of handling sales and business development opportunities and motivated to learn, grow and excel in varied industries.

Overview

3
3
Languages
5
5
years of post-secondary education
7
7
years of professional experience

Work History

Client Acquisition Manager

1to1PROGRESS
New Delhi, Delhi
10.2019 - Current
  • Looking after the entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program.
  • Creation of the international sales department and of the strategy for approaching new markets (studies travel, mailing campaigns.
  • Searching for and managing new contacts, partnerships, and new business, presenting the platform and enrolling in the trial test, creating new quotes, recommending courses through a pedagogical path, and supporting new and old customers.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Assistant Sales and Marketing Manager

Danube Properties
New Delhi, Delhi
06.2018 - 10.2019
  • Handling residential and commercial sales through channel for overseas market (Dubai).
  • Identifying potential channels for the projects and initiating meetings with them.
  • Creating and maintaining a healthy sales environment with focus on customer experience at all times.
  • Meeting new or existing clients and presenting the projects in line with emerging market trends and competition analysis
  • Organizing roadshows, corporate events and email campaigning.

Client Engagement Manager

IndusInd Bank Ltd
11.2016 - 04.2018
  • Helped in broadening Client Coverage of their mapped base.
  • Meeting mapped clients and enhancing relationships to achieve higher balance deepening, product penetration and increasing client portfolio.
  • Managing end to end sales & service deliverables of high Net worth Customer Base
  • Do Profiling of Mapped customers to attain complete knowledge of the base.
  • Become a one-point contact from mapped customers on their service requests/ issues - use the Service support system.

Sales & Customer Support Executive

Citibank N.A
Gurgaon, Gurugram
06.2014 - 11.2016
  • Managing end to end sales & service deliverables of Citibank's High Net worth Customer Base.
  • Driving in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services.
  • Monitoring post service activities such as follow ups, service reminders and handling customer grievances for superior customer service.
  • Ensuring operational targets are met by closely checking the hourly indicators.
  • Suggesting appropriate marketing initiatives to increase sales and brand visibility of products.
  • Achieving assigned sales targets through cross-selling and up-selling Assets & Liabilities.

Education

Senior Secondary -

Raisina Bengali Senior Secondary School, New Delhi
04.2008 - 03.2009

Higher Secondary -

Raisina Bengali Senior Secondary School, New Delhi
04.2006 - 03.2007

Mass Communication & Journalism -

GURU JAMBHESHWAR UNIVERSITY oF SCIENCE &TECHNOLOGY, HISAR
04.2009 - 04.2012

Skills

Client acquisition expert

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Interests

Travelling, Trekking

Singing & Dancing

Playing all kind of Sports

Learning New Languages

Timeline

Client Acquisition Manager - 1to1PROGRESS
10.2019 - Current
Assistant Sales and Marketing Manager - Danube Properties
06.2018 - 10.2019
Client Engagement Manager - IndusInd Bank Ltd
11.2016 - 04.2018
Sales & Customer Support Executive - Citibank N.A
06.2014 - 11.2016
GURU JAMBHESHWAR UNIVERSITY oF SCIENCE &TECHNOLOGY - Mass Communication & Journalism,
04.2009 - 04.2012
Raisina Bengali Senior Secondary School - Senior Secondary,
04.2008 - 03.2009
Raisina Bengali Senior Secondary School - Higher Secondary,
04.2006 - 03.2007

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Sharbani BhattacharyaClient Acquisition Manager