Summary
Overview
Work History
Education
Skills
Professional Achievements
Personal Information
Timeline
Generic

Sharfudeen A

Operation Manager
Kowdiar

Summary

My objective is to continue learning and at the same time share knowledge of operations alongside Quality Control and Customer service with my colleagues with whom I would be working. I believe I would be a perfect fit for your organization as my knowledge and ability of working in an emerging market will help me in delivering better and faster results in my future role and will also help me in learning a lot more in the role of business development/operations. I would also work towards transiting enthusiasm, skills and experience into a position, where I shall continue to provide the strategic and tactical leadership critical to expand the organization’s base to achieve and improve the firm foot hold among the targeted customer.

My Current experience in Jeyachandran retail Pvt Ltd as an Operation Manager Handling food court operation (Bakery & Confectionery, Multiple Outlet Food court operation) I am a young, energetic and enthusiastic individual with rich experience of 16+ years in Restaurant Operations. My Previous role in Semolina Kitchen Pvt Ltd (Airport Operation) as an Area Manager Working from 15th June 2023 to April 15th 2024 Job Role: In My under 70+ staff are working with 16 outlets are handling. My Previous role in Reliance Retail Ltd as a Store Manager working from 14th Dec 2022 to 12th April 2023. My Previous role in Bundl Technologies Pvt Ltd as a Unit Manager working from April 8th 2019 to Feb 24th 2020. In my Previous role I am responsible for smooth and profitable operation of Mall store from Jun 25th 2018 to 31st March 2019. Working as a Restaurant General Manager @ Burger King India Pvt Ltd Achievements of last 8 months: - NSO Audit score improved from B Grade to A Grade Finance audit score improved from F to B Team member to Manager training I have promoted 4 members From shift manager to ARM 1 member McDonald’s restaurant in Shoolgiri, Bangalore NH. In my previous roles I have successfully managed 1 restaurant as a POC and managed them before moving in to my current Designation as store manager. My most important achievement has been in being a part of opening of first restaurant in Chennai which was the market opening for McDonald’s, Chennai.

Overview

19
19
years of professional experience
4
4
Languages

Work History

POC / Store Manager

McDonald’s
  • Managed 1 restaurant as a POC and managed them before moving into current Designation as store manager.
  • Part of opening of first restaurant in Chennai which was the market opening for McDonald’s, Chennai.

POC / Store Manager

McDonald’s
  • Managed 1 restaurant as a POC and managed them before moving into current Designation as store manager.
  • Part of opening of first restaurant in Chennai which was the market opening for McDonald’s, Chennai.

Operation Manager

Jeyachandran retail Pvt Ltd
- Current
  • Handling food court operation (Bakery & Confectionery, Multiple Outlet Food court operation)

Operation Manager

Jeyachandran retail Pvt Ltd
- Current
  • Handling food court operation (Bakery & Confectionery, Multiple Outlet Food court operation)

Area Manager

Semolina Kitchen Pvt Ltd
06.2023 - 04.2024
  • In My under 70+ staff are working with 16 outlets are handling.

Area Manager

Semolina Kitchen Pvt Ltd
06.2023 - 04.2024
  • In My under 70+ staff are working with 16 outlets are handling.

Store Manager

Reliance Retail Ltd
12.2022 - 04.2023

Store Manager

Reliance Retail Ltd
12.2022 - 04.2023

Unit Manager

Bundl Technologies Pvt Ltd
04.2019 - 02.2020
  • Responsible for smooth and profitable operation of Mall store.
  • Registered Office: 4th Floor, Annex Building, Maruthi Chanbers, Survey No. 17/9B, Begur Hobli, Roopena Agrahara, Bengaluru, Karnataka, India 560068. CIN : U74110KA2013PTC096530. Corporate Office: No. 55 Sy No 8 To 14, I & J Block, Ground Floor, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Varthur, Bengaluru - 560103. Website: www.swiggy.com, Email: support@swiggy.in
  • Resignation accepted and relieved from services on 24 Feb 2020.
  • Worked in New Supply department.
  • Found to be sincere and hardworking.

Unit Manager

Bundl Technologies Pvt Ltd
04.2019 - 02.2020
  • Responsible for smooth and profitable operation of Mall store.
  • Registered Office: 4th Floor, Annex Building, Maruthi Chanbers, Survey No. 17/9B, Begur Hobli, Roopena Agrahara, Bengaluru, Karnataka, India 560068. CIN : U74110KA2013PTC096530. Corporate Office: No. 55 Sy No 8 To 14, I & J Block, Ground Floor, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Varthur, Bengaluru - 560103. Website: www.swiggy.com, Email: support@swiggy.in
  • Resignation accepted and relieved from services on 24 Feb 2020.
  • Worked in New Supply department.
  • Found to be sincere and hardworking.

Restaurant General Manager

Burger King India Pvt Ltd
06.2018 - 03.2019
  • Achievements of last 8 months:
  • - NSO Audit score improved from B Grade to A Grade
  • - Finance audit score improved from F to B
  • - Team member to Manager training I have promoted 4 members
  • - From shift manager to ARM 1 member

Restaurant General Manager

Burger King India Pvt Ltd
06.2018 - 03.2019
  • Achievements of last 8 months:
  • - NSO Audit score improved from B Grade to A Grade
  • - Finance audit score improved from F to B
  • - Team member to Manager training I have promoted 4 members
  • - From shift manager to ARM 1 member

Manager

Travel food Services Chennai Pvt Ltd
04.2014 - 04.2018
  • Restaurant Manager @ McDonald’s (HRPL-west & south)

Manager

Travel food Services Chennai Pvt Ltd
04.2014 - 04.2018
  • Restaurant Manager @ McDonald’s (HRPL-west & south)

Restaurant Manager

McDonald’s (HRPL-west & south)
12.2012 - 01.2014
  • Opened new restaurants in-line with the company guidelines and pre-opening budgets namely D B Road Coimbatore.
  • Helping DM-operations to streamline training in the patch by conducting classes and exams.
  • Managed and improved the P&L of restaurant with delta in restaurant profits by streamlining utilities, food cost and labor cost.
  • 6 “ZERO” CSO medals consecutively (1 medal/quarter) in last 1.5 years.

Restaurant Manager

McDonald’s (HRPL-west & south)
12.2012 - 01.2014
  • Opened new restaurants in-line with the company guidelines and pre-opening budgets namely D B Road Coimbatore.
  • Helping DM-operations to streamline training in the patch by conducting classes and exams.
  • Managed and improved the P&L of restaurant with delta in restaurant profits by streamlining utilities, food cost and labor cost.
  • 6 “ZERO” CSO medals consecutively (1 medal/quarter) in last 1.5 years.

Assistant Manager

McDonald’s (HRPL-west & south)
01.2010 - 06.2012
  • To maintain the quality/service/cleanliness (QSC) standards of the restaurant at 100%.
  • To troubleshoot any bottlenecks in providing 100% QSC to guests in all day parts.
  • To ensure all guest services and facilities are operational and available for guests at all times.
  • To handle any request/feedback/complaint effectively.
  • To ensure 100% safety of guests and employees at any given point of time.
  • To ensure the tasks for the day (Training/Preventive Maintenance/detail cleaning/cashiering) are carried out timely and effectively.
  • Made sure the employees training is done in timely and effective manner.
  • Made sure the employees are trained 100% to deliver 100% QSC to guests.
  • Made sure the restaurant grades of mystery shoppers showed a delta in their scores.
  • Successfully recruited and hired highly motivated employees interested in guest service and self-development.
  • Reduced the employee turnover in the restaurant by 30%.
  • Daily record keeping/accounting, managing sales handover and maintaining of reports.
  • Managing daily food/paper costs by reducing wastes, serving better products and accurate processing of data with proper trouble shooting of problems in reports.
  • Controlling Yield/Variances losses of food & Paper by ensuring on floor- procedures are at 100%.
  • Ordering the right number of products for the restaurant so as to maintain right stock levels with best quality products served to guest and blocking least capital.
  • Accurate closing of months and financial years effectively and timely with proper trouble shooting of reports.
  • Succeeded in lowering the base food cost and food cost controllable components.
  • Made sure that major chunk of P&L is taken care with better gross margin by reducing food cost with proper procedures.
  • Conduct orientation for all new employees on the first day of joining the company & follow-up orientation after 30 days of completion of job.
  • Ensure that Personal files are maintained for all employees updated.
  • Ensure that employees follow basic people skills on floor while communication & training people on basic supervision.

Assistant Manager

McDonald’s (HRPL-west & south)
01.2010 - 06.2012
  • To maintain the quality/service/cleanliness (QSC) standards of the restaurant at 100%.
  • To troubleshoot any bottlenecks in providing 100% QSC to guests in all day parts.
  • To ensure all guest services and facilities are operational and available for guests at all times.
  • To handle any request/feedback/complaint effectively.
  • To ensure 100% safety of guests and employees at any given point of time.
  • To ensure the tasks for the day (Training/Preventive Maintenance/detail cleaning/cashiering) are carried out timely and effectively.
  • Made sure the employees training is done in timely and effective manner.
  • Made sure the employees are trained 100% to deliver 100% QSC to guests.
  • Made sure the restaurant grades of mystery shoppers showed a delta in their scores.
  • Successfully recruited and hired highly motivated employees interested in guest service and self-development.
  • Reduced the employee turnover in the restaurant by 30%.
  • Daily record keeping/accounting, managing sales handover and maintaining of reports.
  • Managing daily food/paper costs by reducing wastes, serving better products and accurate processing of data with proper trouble shooting of problems in reports.
  • Controlling Yield/Variances losses of food & Paper by ensuring on floor- procedures are at 100%.
  • Ordering the right number of products for the restaurant so as to maintain right stock levels with best quality products served to guest and blocking least capital.
  • Accurate closing of months and financial years effectively and timely with proper trouble shooting of reports.
  • Succeeded in lowering the base food cost and food cost controllable components.
  • Made sure that major chunk of P&L is taken care with better gross margin by reducing food cost with proper procedures.
  • Conduct orientation for all new employees on the first day of joining the company & follow-up orientation after 30 days of completion of job.
  • Ensure that Personal files are maintained for all employees updated.
  • Ensure that employees follow basic people skills on floor while communication & training people on basic supervision.

Training Crew / Floor Manager / Shift Running Floor Manager

McDonald’s (HRPL-west & south)
02.2009 - 06.2010
  • Joined the organization as a Training Crew in Feb-2009
  • Promoted to Floor Manager in Dec-2009
  • Promoted to Shift Running Floor Manager in June-2010

Training Crew / Floor Manager / Shift Running Floor Manager

McDonald’s (HRPL-west & south)
02.2009 - 06.2010
  • Joined the organization as a Training Crew in Feb-2009
  • Promoted to Floor Manager in Dec-2009
  • Promoted to Shift Running Floor Manager in June-2010

Commi -3

Café Basilico Bistro & Deli
12.2006 - 12.2007
  • Joined as Commi -3

Commi -3

Café Basilico Bistro & Deli
12.2006 - 12.2007
  • Joined as Commi -3

Education

ADHMCT -

SISI – Tiruchirappalli
01.2006

B.com - undefined

Arunodaya University
01.2020

Diploma - undefined

Hamburger university
01.2013

HSC - undefined

Nehru Hr. Sec.School
01.2004

SSC - undefined

Nehru Hr. Sec.School
01.2002

Skills

Operations Management

Restaurant Opening Procedures

Audit and Stock Control

Team Leadership

Performance Reviews

Recruitment Process

Training and Development

Classroom Training

On-the-Job Training

Organizational Skills

Leadership Skills

Motivation and Team Inspiration

Goal Orientation

Multitasking

Ability to Work Under Pressure

Relationship Building

Time Management

Operations management

Professional Achievements

  • Travel Food Services Chennai Pvt Ltd, Manager, 2014-04-01, 2018-04-30
  • McDonald’s (HRPL-west & south), Restaurant Manager, 2012-12-01, 2014-01-31, Opened new restaurants in-line with company guidelines., Managed and improved P&L of restaurant.
  • McDonald’s (HRPL-west & south), Assistant Manager, 2010-01-01, 2012-06-30
  • Café Basilico Bistro & Deli, Commi -3, 2006-12-01, 2007-12-31

Personal Information

Date of Birth: 27th March 1987

Timeline

Area Manager

Semolina Kitchen Pvt Ltd
06.2023 - 04.2024

Area Manager

Semolina Kitchen Pvt Ltd
06.2023 - 04.2024

Store Manager

Reliance Retail Ltd
12.2022 - 04.2023

Store Manager

Reliance Retail Ltd
12.2022 - 04.2023

Unit Manager

Bundl Technologies Pvt Ltd
04.2019 - 02.2020

Unit Manager

Bundl Technologies Pvt Ltd
04.2019 - 02.2020

Restaurant General Manager

Burger King India Pvt Ltd
06.2018 - 03.2019

Restaurant General Manager

Burger King India Pvt Ltd
06.2018 - 03.2019

Manager

Travel food Services Chennai Pvt Ltd
04.2014 - 04.2018

Manager

Travel food Services Chennai Pvt Ltd
04.2014 - 04.2018

Restaurant Manager

McDonald’s (HRPL-west & south)
12.2012 - 01.2014

Restaurant Manager

McDonald’s (HRPL-west & south)
12.2012 - 01.2014

Assistant Manager

McDonald’s (HRPL-west & south)
01.2010 - 06.2012

Assistant Manager

McDonald’s (HRPL-west & south)
01.2010 - 06.2012

Training Crew / Floor Manager / Shift Running Floor Manager

McDonald’s (HRPL-west & south)
02.2009 - 06.2010

Training Crew / Floor Manager / Shift Running Floor Manager

McDonald’s (HRPL-west & south)
02.2009 - 06.2010

Commi -3

Café Basilico Bistro & Deli
12.2006 - 12.2007

Commi -3

Café Basilico Bistro & Deli
12.2006 - 12.2007

POC / Store Manager

McDonald’s

POC / Store Manager

McDonald’s

Operation Manager

Jeyachandran retail Pvt Ltd
- Current

Operation Manager

Jeyachandran retail Pvt Ltd
- Current

B.com - undefined

Arunodaya University

Diploma - undefined

Hamburger university

HSC - undefined

Nehru Hr. Sec.School

SSC - undefined

Nehru Hr. Sec.School

ADHMCT -

SISI – Tiruchirappalli
Sharfudeen AOperation Manager