To associate with a professional and process driven organization where I can utilize my knowledge and set of skills to broaden my horizon & achieve the goal of the organization.
Overview
15
15
years of professional experience
Work History
Team Leader
Shipper Stop Retail India Pvt Ltd
01.2011 - Current
Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams.
Highly inquisitive, creative & talented Professional with significant and progressive experience in driving Quality Management Initiatives.
Dedicated individual with a reputation for consistently going beyond what is required and using personal high standards to achieve results.
Possess knowledge of purchasing practices in a retail environment, retail procedures, systems, and standards along with the ability to function in a computerized business management system.
Inventory Management/Control
Complete Floor Management
Team Leader
Complete Operations Management
Staff Management
Revenue Maximization
Stock Management
Retail Operations
Initiating actions/Result focus
Customer focus
Problem solving
Team Leader
Navy Mumbai Vashi Inorbit Mall
01.2011 - Current
Analyzing store sales figures.
Managing budgets set by retail area managers.
Managing and addressing shrinkage and stock loss.
Maintaining accurate records of all pricings, sales, and activity reports.
Analyze and interpreting trends to facilitate planning.
Determining store challenges and develops improvement plans.
Handling retail training in product knowledge areas, selling concepts and retail program implementation.
Responsible for the daily management of staff and the assigning of duties.
Managing and motivating staff to increase sales and ensure store efficiency.
Managing stock levels and making key decisions about stock and shrinkage control.
Analyze sales figures and forecasting future sales volumes to maximize profits.
Managing health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
House Cleaner
Pacific Mall
01.2021 - 03.2024
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Adhered to professional house cleaning checklist.
Maintained a safe working environment through proper use of cleaning products and equipment.
Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.
Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Store Manager
Mufti Store Ltd
01.2012 - 01.2014
Reviewing department wise performance on regular basis and working out strategies on weekly basis to improve the contribution towards store. Also monitoring and maintaining performance of big department.
Ensured that the conversion is always high by sensitizing CCA’s to identify customer seeking help.
Also ensured that the cash memo size is high by encouraging more of cross selling/up selling & suggesting selling.
Managing a team of 5 CCAs & 2 Cashiers, maintaining schedules, performance evaluations.
To drive top lines budgets and make necessary steps to meet the targets.
To work close with the B & M TEAM for the stock replenishment, customer need & wants and to give qualitative and quantitative merchandise feedback.
Ensuring allocation of manpower is proper to improve performance of the particular department.
Align visual merchandise to sales plans to boost sales.
Responsible for conserving and protecting merchandise by managing merchandise judiciously for higher asset turnover and less shrinkage.
Regular stock take and to adhere to deadlines fixed by SO & complete the PICS (perpetual inventory consisted) On time.
To give proper customer satisfaction by prioritizing customer’s complaints, query suggestions by the help CFS.
To train & motivate sales staff to increase the morale and work as an active supervisor.
Brought down shrinkage from 3% to 0.45% in Sports category
Achieved Loyalty program targets for one quarter (131%, 151%, 110%)
Conducted marketing & promotional activities along with Unit Marketing Head
Education
10th Pass -
UP Board
12th Pass - undefined
UP Board
BA - undefined
Jamia University
Skills
R-PRO (Retail Pro)
MS-Office
PERSONAL DETAILS
If I get a job as a cleaner or even as a stock boy, I will do it. I want to do that job, it's my dream. I have two years of experience in housekeeping at Pacific Mall, and I have worked there for a year. I have two years of experience in housekeeping at Pacific Mall,(India) and I worked there for 2 year.