Sharik Khan

Key Responsibility Areas

• Handling multiple programs like Sleepwell, Honda, Kohler, Iffco-Tokio, Reckit Benckiser
• Event management and handling
• Alliance coordination for procurements
• Billing part for the respective activities
• Maintain business relationships with existing clients
• Managing the loyalty program for Dealers, Channel partners: Involves making communication like, product schemes, target based communication, festive, contests etc
• Coordinating with clients on mails for the closure of escalated issues and queries.

Key Responsibility Areas

• Handling multiple programs like Sleepwell, Iffco-Tokio, Tata AIG, Airtel etc
• Preparing daily reports, Updating Program manager all day to day activities, controlling/tracking all documents and keeping logs of all data
• Maintain business relationships with existing clients
• Managing the loyalty program for Dealers, Channel partners: Involves making communication like, product schemes, target based communication, festive, contests etc
• Coordinating with clients on mails for the closure of escalated issues and queries.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Created and executed account strategies to translate organizational goals into client activities.

Key Responsibility Areas

• Handling Email & Chat Related to Their Queries
• Making Report as per the received email & calls
• Managing technical support to India Huawei customers

• Handling Inbound Sales Calls of Live Homeshop 18 TV Channel
• Follow up with customer for resolving their issues with Electronics
• Products Follow up with Logistics for Reverse pickup
• Handling Escalation related to Replacement, Refund